E-Learning Support Specialist
Canadian Police Knowledge Network (CPKN) is one of Canada’s most experienced providers of technology-enhanced learning products and services. Specializing in building national learning models, we work across multiple sectors including police and security. The CPKN team is seeking a bilingual eLearning support specialist. This position is responsible for providing exceptional customer service. The primary focus is to ensure technical support is being provided efficiently and effectively while developing, refining, and carrying out processes that support end users. The eLearning Support Specialist must also support the Learning Management System (LMS) and the Manager of Customer Care. The ideal candidate will be fluently bilingual in French and English, have excellent interpersonal, organizational, customer service, and problem-solving skills. They will be a motivated individual who works effectively in independent and team environments. They will have post-secondary education in a related field or possess an appropriate combination of education and experience. Knowledge of office administration, customer support procedures, web browser environments, and windows-based applications is required. CPKN offers a competitive salary including an RRSP matching, dental, health, LTD and life insurance. What You’ll Do: Work with clients to ensure an efficient and effective e-learning experience from registration to course completion – ideally within 24 …