Description

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

Job Titles

• Airline baggage agent
• Airline passenger agent
• Airline ticket agent
• Client service representative – airline

Main Duties

• Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
• Assist pre-boarding passengers and provide information on fares and flight schedules and routes
• Trace lost, delayed or misdirected baggage for customers.

Workplaces

• Airline companies

Skills

• Social Perceptiveness
• Coordinating
• Evaluation
• Instructing
• Learning and Teaching Strategies

Abilities

• Auditory Attention
• Speech Clarity
• Speech Recognition
• Verbal Ability
• Arm-Hand Steadiness

Personal Attributes

• Collaboration
• Adaptability
• Attention to Detail
• Concern for Others
• Independence

Similar Occupations

• Accommodation, travel, tourism and related services supervisors (62022)
• Travel counsellors (64310)
• Ground and water transport ticket agents, cargo service representatives and related clerks (64313)
• Baggage handler (in 65210.03 Facilities workers)

Source: OaSIS