Description
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives – financial institutions (64.400) and Other customer and information services representatives (64.409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
Job Titles
- Call centre supervisor
- Contact centre supervisor
- Customer service representative supervisor
Main Duties
- Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
- Establish work schedules and procedures
- Coordinate activities with other units and departments
- Prepare and submit progress reports and other documentation
- Identify training needs and train workers in job duties and company policies
- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Workplaces
- Contact centres
- Establishments throughout the private and public sector
- Retail establishments
- Telephone and utility companies
Skills
- Management of Material Resources
- Management of Personnel Resources
- Persuading
- Time Management
- Coordinating
Abilities
- Categorization Flexibility
- Deductive Reasoning
- Fluency of Ideas
- Mathematical Reasoning
- Multitasking
Personal Attributes
- Active Learning
- Adaptability
- Analytical Thinking
- Attention to Detail
- Collaboration
Similar Occupations
- Retail sales supervisors (62010)
Source: OaSIS
Employment Outlook
The employment outlook will be moderate for Customer and information services supervisors (62023) in Prince Edward Island for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about Customer and information services supervisors in Prince Edward Island:
- Approximately 100 people worked in this occupation in May 2021.
- Customer and information services supervisors mainly work in the following sectors:
- Management and administrative services (NAICS 55, 56): 71%
- Monetary Authorities – central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 28%
- 81% of customer and information services supervisors work all year, while 19% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 41 weeks for all occupations.
- The gender distribution of people in this occupation is:
- Men: 50% compared to 51% for all occupations
- Women: 50% compared to 49% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: n/a
- high school diploma or equivalent: 31% compared to 28% for all occupations
- apprenticeship or trades certificate or diploma: n/a
- college certificate or diploma or university certificate below bachelor’s: 31% compared to 25% for all occupations
- bachelor’s degree: 25% compared to 17% for all occupations
- university certificate, degree or diploma above bachelor level: n/
Source: Job Bank
Prevailing Wages
| AREA | LOW | MEDIAN | HIGH |
|---|---|---|---|
| PEI | $16.00 | $24.04 | $38.46 |
| Canada | $17.00 | $28.02 | $46.77 |
Training
There are no known training programs for this occupation in PEI. If you are aware of a local training program, please contact us.
There are currently no job listings for this occupation on WorkPEI.