Description

Workers in support occupations in accommodation, travel and facilities set-up services carry hotel guests’ luggage and escort guests to their rooms, carry travellers’ luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers’ rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

Job Titles

• Baggage porter
• Bellhop
• Hotel doorkeeper
• Hotel guest services attendant

Main Duties

• Carry luggage for hotel guests, escort incoming guests to their rooms
• Check rooms to ensure they are in order
• Offer information regarding features of rooms, services of hotel and points of interest
• Assist guests with special needs
• Attend to group arrivals and departures
• Receive and deliver items and messages for guests
• Handle guest complaints and requests and maintain luggage storage areas
• Convey travellers’ luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.

Workplaces

• Hotels

Skills

• Coordinating
• Management of Material Resources
• Monitoring
• Negotiating
• Oral Communication: Active Listening

Abilities

• Dynamic Strength
• Gross Body Coordination
• Stamina
• Static Strength
• Auditory Attention

Personal Attributes

• Adaptability
• Collaboration
• Concern for Others
• Independence
• Stress Tolerance

Similar Occupations

• Hotel front desk clerks (64314)
• Air transport ramp attendants (74202)

Source: OaSIS