Description

Other business services managers plan, organize, direct, control and evaluate the operations of establishments that provide services to business, and ensure the quality of those services and client satisfaction. They work in fields such as management consulting, market research, personnel and payroll services, contact centre services and security services.

Job Titles

• Accounting firm manager
• Contact centre manager
• Employment agency manager
• Energy asset joint venture manager
• Legal firm manager
• Management consulting service manager
• Market research service manager
• Nursing registry manager
• Payroll service manager
• Personnel agency manager
• Professional services manager – business services
• Security service manager

Main Duties

• Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as management consulting, market research, personnel and payroll services, contact centre services and security services
• Plan, develop and organize the policies and procedures of these establishments
• Develop action plans, provide expertise in response to client needs, and support and advise project teams
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Represent the company within various economic and social organizations
• Assist staff with administrative or technical problems
• Hire, train and supervise staff.

Workplaces

• Contact centre services
• Management consulting firms
• Market research
• Payroll services
• Security services

Skills

• Management of Personnel Resources
• Monitoring
• Negotiating
• Coordinating
• Critical Thinking

Abilities

• Information Ordering
• Categorization Flexibility
• Deductive Reasoning
• Fluency of Ideas
• Inductive Reasoning

Personal Attributes

• Leadership
• Active Learning
• Adaptability
• Analytical Thinking
• Attention to Detail

Similar Occupations

• Senior managers – financial, communications and other business services (00012)
• Insurance, real estate and financial brokerage managers (10020)
• Banking, credit and other investment managers (10021)
• Advertising, marketing and public relations managers (10022)
• Engineering managers (20010)
• Architecture and science managers (20011)
• Computer and information systems managers (20012)

Source: OaSIS