Service Advisor

Job Description:

Service Advisor Needed Who’s an Expert in Juggling

The Service Advisor we want on our team is a friendly, personable, well-coordinated, factual information facilitator.  The perfect person for this role is someone who thrives in a fast-paced, customer service focused work environment that is constantly evolving to add more value to the customer’s overall experience.  If you’re someone who gets amped up by constantly being around people, enjoys keeping busy yet excels at remembering to follow up with customers throughout the day, this could be the perfect career change for you.

The Service Advisors at Township are complete superstars when it comes to relaying information between the customer and the technicians in the shop.  When the customer arrives for their appointment, the Service Advisors are first person to greet the customer and confirm the reason for their visit.  Upon building rapport with the customer and reviewing the customer’s service history, the Service Advisors are then able to recommend basic maintenance services based on the customer’s needs and lifestyle. From there, it is also Service Advisors job to ensure the right technician gets the right job, based on the complexity of the repair, the skillset and availability of the technician. 

At the end of the day, the mission of the Service Advisor is to provide a top-tier experience for the customer.  They do this by keeping the customer well-informed throughout their visit on the status of their vehicle, relaying the technician’s findings and recommendations and ensuring the customer understands and approves the work being completed, based on the time and cost it takes to complete the repair.

At Township Chevrolet Buick GMC, our Vision is to build a community of devoted fans. Our Mission is to provide the best vehicle ownership experience by creating the greatest environment for people to learn, experience, buy, and look after their investment. We do this by following our five Core Values: Continuous Improvement – Aspire for greatness, strive for excellence, and be relentless in pursuing incremental improvements; Integrity – We choose to be a positive impact on every customer interaction by doing the right thing, especially when it’s uncomfortable; Congeniality – To support the best ownership experience requires us to treat others warmly, generously, and to foster a neighborly environment; Ownership – We take personal responsibility for our actions, mistakes, quality of work, and our team. No matter what; and Dignity – Through hard work and dedication, is how we demonstrate our appreciation for our team, ourselves, our community, and the loyal customers we serve.

If you are looking for a career that allows you to be surrounded by customers, great co-workers and all the support you’d ever need to be successful, consider us at Township. If you have some customer service experience and a great can-do attitude, this position could be a great fit.  You don’t even need to know anything about vehicles for this position – we will train you!

Position Overview

• Highlights: Training Provided, Fast-Paced, Process Oriented, Daily Support
• Job Type: Service Writer, Customer Service,
• Work Hours: Full Time (Monday-Friday 7AM-5PM)
• Salary: $19-$21/hr
• Benefits: Life & Disability, Vision, Dental, Prescriptions, Retirement Savings Plan, Employee Discounts on Vehicles, Parts and Service Labour
• Training for the Position: On the job and formal training provided
• Physical Requirements: Standing for extended periods of time
• Location: 34 Water Street, Summerside, PE

Required Experience

• Education: High School or GED
• Experience: 5+ years customer service experience or 2+ years Automotive Service Advisor experience
• Other: Valid Drivers License

Tagged as: 64409