Customer Service Representative – Municipal Services

Job Description:

The City of Summerside is accepting applications for a Customer Service Representative to work within our Municipal Services Department. This is a front-line position which involves interacting with staff and the public in a respectful and knowledgeable manner. In this role, confidentiality is of the utmost importance. This position is a full-time permanent position working 40 hours per week (Monday-Friday 7:30am-4:00pm).

Duties:

• To answer customer inquiries and direct calls/emails/mail to the proper Municipal Services section.
• Provide administrative functions to staff in Municipal Services.
• Prepare payroll sheets for Municipal Services staff, reconcile monthly payroll figures, and provide monthly transactions to be recorded in the financial system.
• Provide details to the accounting technician for charges to be billed to contractors, developers, and property owners.
• Process invoices and maintain petty cash fund for Municipal Services departments.
• Record, relay information, changes to services, temporary services, reconnects, etc., as required.
• Relieve or assist other positions listed in the collective bargaining unit as required.
• Carry out other duties as may be required by the department Director or designate to maintain an efficient operation and provide maximum service to the public.

Qualifications:

• A minimum of a two-year post-secondary/community college diploma in a specialization related to the duties of the position.
• Exceptional communication skills and ability to deal effectively with individuals.
• Bilingualism would be considered an asset.

Experience:

• Ability to work with various computer software programs, specifically working knowledge of Microsoft Office software is required.
• A minimum of two years’ experience working in a customer service related field.

The City of Summerside offers a superior work environment and an attractive benefits package, including a defined benefits pension plan, comprehensive medical/dental coverage, and 3 weeks of vacation to start.

Salary: $25.79 per hour ($28.66 per hour, after 6 months)
Hours: 40 hours per week
Closing Date: Thursday, November 7th, 2024, at 1:00pm

Resume submissions should be clearly marked “Customer Service Representative” and emailed to the Human Resources Department at: jobs@summerside.ca

Tagged as: 64409