Sales Representative

Job Description:

www.BirdStairs.ca

Inside Sales Plumbing/Electrical Representative

Location: Charlottetown, PEI
Since 1958, Bird Stairs has been supplying top quality products and service to the construction industry of Atlantic Canada. Since 1958. It’s a statement that we take great pride in. We are proud because it means we’ve built a strong company. For over 50 years construction professionals have relied on us, and it means when they have, we’ve stepped up and delivered. Longevity has never been our goal but it has always been the way we measure success and defines how we go about our business.

We are looking for a self-motivated and results-oriented Sales Representative to join our team.

Major Responsibilities:

• Attending customers by telephone, email or in person at the counter
• Support Outside Sales staff with customer order entry, expediting and quotations
• Maintain quality service by following organization standards.
• Provide technical support on product selection and application.
• Proactively handle incoming and outgoing customer telephone calls in a courteous and professional manner.  Will solicit orders from existing and new customer base.
• Coordinate the prompt handling of customer service requests, including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Handle written correspondence received from and sent to customers in a timely manner.
• Maintaining the merchandise on display and the counter area
• Assist in the receiving and delivery of product

Skills/Abilities:

• Ability to handle a variety of customer situations with enthusiasm and tact.
• Demonstrable skill at handling and resolving customer complaints.
• Excellent communications skills.
• Ability to work with all levels of employees and management, both internally and externally.
• Working knowledge of PC’s including Microsoft Word and Excel.

Preferred Education/Experience:

• Knowledge of  plumbing / electrical products and applications is an asset.
• Two or more year’s progressive customer service or counter sales experience.
• Exhibits excellent time management and organizational skills
• Able to prioritize work; be flexible.
• Consistently able to meet deadlines competently and timely.
• Practice excellent spoken and written communication and interpersonal skills.
• Proficiency with Microsoft Office products including Outlook, Excel, and Word.

J.W. Bird and Company offers a competitive compensation and benefits package, including: 

• Health and Dental Benefits
• Corporate Fitness Membership Program
• Pension Plan

Tagged as: 64100