Member Service Advisor

Job Description:

Are you looking for a rewarding career with a growing and successful Island company that provides attractive compensation and benefits?

We are looking for a Member Service Advisor to join our team. If you take pride in your excellent customer service skills, your ability to learn quickly, and attention to detail, PEI Mutual Insurance Company would love to hear from you!

PEI Mutual Insurance Company was founded over 139 years ago. With roots in our Island’s primary resources, we’re proud to be PEI’s largest property and casualty insurer!

We offer:

• A 37.5-hour work week
• A beautiful, safe, spacious, and respectful work environment
• Paid vacation, generous sick and medical leave benefits
• Dental, health, and vision care benefits paid by the company
• One of PEI’s best defined-contribution retirement savings plans (RRSP), matched by the company
• Various employee well-being initiatives and wellness challenges
• Insurance education and development opportunities
• The opportunity to work with an inspiring team of co-workers

What you’ll do:

• Support and assist Service Agents and Head Office Team in providing excellent member experiences
• Provide advice to member policyholders on our insurance products including:
  • Farm, Residential, Commercial, and Fishing
• Professionally respond to insurance inquiries by phone, walk-ins, email, and web
• Arrange policy communication and changes to insurance policies
• Support the workflow with various checks and balances ensuring accuracy in processes
• Handle other general insurance inquiries from members and co-workers

About you:

• Strong customer-oriented focus
• Excellent attention to detail, time management, and multi-tasking skills
• Positive ambitious attitude, with excellent communication and interpersonal skills
• Agile, with an ability to excel in a fast-paced environment
• You have a broad knowledge of Prince Edward Island, its people, and industries
• Committed to continuous insurance education opportunities, including obtaining your General Insurance License, supported by the company
• You are happy to jump in and help with other duties as necessary
• Your values align with PEI Mutual’s core values:
  • We listen and respond to our members’ needs;
  • We behave with integrity;
  • We treat each other with dignity and respect;
  • We support, motivate and engage our talent;
  • We continuously improve and innovate;
  • We give back to the local communities we serve; and
  • We are accountable collectively and individually.
• Experience or knowledge in the Insurance Industry considered an asset

Our positive culture is important to us! If you are highly people-focused and look forward to adding to our culture, please send your resume outlining your experience for consideration.

Salary Range: $54,000 – $64,000 annually, depending on skills and years of experience.

Apply in confidence to: careers@peimutual.com, Attention: Supervisor, Underwriting Services, by Friday, November 8, 2024, using “Member Service Advisor Position” in the subject line.

Only candidates selected for an interview will be contacted.

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