Front Counter Parts Advisor

Job Description:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Provide exceptional customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
• Receive parts requests from customers in person, and over the phone
• Research availability of parts, either within the facility or from other resources and order where necessary
• Mark materials with identifying information to communicate parts allocations to service work orders
• Participate in inventory counts and provide back-up support to other departments as required
• Work with parts and service staff to ensure parts are available for service
• Answer customer phone inquiries
• Invoice processing – Cash handling and credit card payment collection
• Keep parts warehouse organized, neat and tidy

Competencies and Qualifications:

• Journeyperson Parts Technician Certificate a plus
• 3-5 years in an Agriculture parts /and or service environment
• Must have a valid Canadian Driver’s license with a clean abstract
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Strong computer skills including Microsoft Office
• Mechanical aptitude or previous exposure to Agriculture parts
• Utilize computer to research parts and technical information
• Maintains current knowledge of company competitive products
• Strong verbal and written communication skills and demonstrated ability to work well with individuals inside and outside of the organization.
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties
• Ability to read and interpret documents pertaining to parts and equipment
• Detail oriented individual with a strong work ethic and positive team attitude

PHYSICAL REQUIREMENTS / WORK CONDITIONS:

• Physical demands are moderate, consisting primarily of standing, walking, and sitting. Must be able to lift 50 lbs

Schedule:

• 8.5 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Cardigan PE, C0A 1G0: reliably commute or plan to relocate before starting work (preferred)

Tagged as: 14401