Description

Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

Job Titles

• Counter service agent (except airline)
• Reservations agent (except airline)

Main Duties

• Answer customer inquiries, quote fares and assist clients in planning travel times and routes
• Reserve seats for tour companies, travel agencies, wholesalers and the general public
• Issue tickets, handle cash transactions and check baggage
• Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.

Workplaces

• Boat cruise operators
• Bus and railway companies
• Freight forwarding and shipping companies
• Public transit companies
• Travel wholesalers

Skills

• Negotiating
• Social Perceptiveness
• Coordinating
• Critical Thinking
• Evaluation

Abilities

• Auditory Attention
• Speech Clarity
• Speech Recognition
• Arm-Hand Steadiness
• Categorization Flexibility

Personal Attributes

• Leadership
• Social Orientation
• Adaptability
• Collaboration
• Concern for Others

Similar Occupations

• Airline ticket and service agents (64312)
• Accommodation, travel, tourism and related services supervisors (62022.00)
• Travel counsellors (64310.00)

Source: OaSIS