Description
Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64.100), Cashiers (65.100), Store shelf stockers, clerks and order fillers (65.102) and Other sales related occupations (65.109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.
Job Titles
- Department store supervisor
- Head cashier
- Liquor store supervisor
- Produce department supervisor
- Rental service supervisor
- Retail sales route supervisor
- Telemarketing supervisor
Main Duties
- Supervise and coordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Authorize payments and the return of merchandise
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff and monitor and report on performance
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
- May perform the same duties as workers supervised
- May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Workplaces
- Businesses involved in door-to-door soliciting and telemarketing
- Rental service establishments
- Stores and other retail establishments
- Wholesale businesses that sell on a retail basis
Skills
- Instructing
- Learning and Teaching Strategies
- Management of Financial Resources
- Management of Material Resources
- Negotiating
Abilities
- Verbal Ability
- Categorization Flexibility
- Deductive Reasoning
- Fluency of Ideas
- Near Vision
Personal Attributes
- Analytical Thinking
- Attention to Detail
- Collaboration
- Concern for Others
- Independence
Similar Occupations
- Retail and wholesale trade managers (60020)
- Technical sales supervisor (in 62100.00 Technical sales specialists – wholesale trade)
Source: OaSIS
Employment Outlook
The employment outlook will be good for Retail sales supervisors (62010) in Prince Edward Island for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Employment demand in this occupation is mostly driven by consumer spending in retail operations and is expected to be positive over the forecast period. The Island economy is projected to expand at a respectable pace and continued population growth should support domestic spending on goods and services.
Risk factors that could soften employment demand in this occupation include elevated prices and high interest rates which could reduce consumer spending on non-essential goods and services. Furthermore, the rising popularity of online shopping may also be a limiting factor.
Retail trade supervisors have a younger age profile; therefore, retirements will create few job openings over the next few years. Many vacancies will occur due to turnover as workers leave for other opportunities offering higher pay or more regular hours. Those willing to work a flexible schedule will increase their job potential. Job prospects will be more favourable for individuals with retail management experience, proficiency in computer applications and digital inventory systems, and knowledge of the employer’s business line.
Here are some key facts about Retail sales supervisors in Prince Edward Island:
- Approximately 1,250 people work in this occupation.
- Retail sales supervisors mainly work in the following sectors:
- Other retail stores (NAICS 44-45, except 445): 75%
- Food and beverage stores (NAICS 445): 20%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 71% compared to 84% for all occupations
- Part-time workers: 28% compared to 16% for all occupations
- 70% of retail sales supervisors work all year, while 30% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 41 weeks for all occupations.
- The gender distribution of people in this occupation is:
- Men: 36% compared to 51% for all occupations
- Women: 64% compared to 49% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: 7% compared to 11% for all occupations
- high school diploma or equivalent: 53% compared to 28% for all occupations
- apprenticeship or trades certificate or diploma: less than 5% compared to 11% for all occupations
- college certificate or diploma or university certificate below bachelor’s: 27% compared to 25% for all occupations
- bachelor’s degree: 7% compared to 17% for all occupations
- university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations
Source: Job Bank
Prevailing Wages
| AREA | LOW | MEDIAN | HIGH |
|---|---|---|---|
| PEI | $15.00 | $18.00 | $26.44 |
| Canada | $15.00 | $20.15 | $34.13 |
Training
There are no known training programs for this occupation in PEI. If you are aware of a local training program, please contact us.