Volunteer Coordinator

Job Description:

Volunteer Coordinator

Full Time Position through March 31, 2026*
Salary: $23.14 per hour to start, 37.5 hours per week.

Charlottetown, PE

*Renewable April 1st each year subject to program funding

Immigrant & Refugee Services Association PEI (IRSA) acknowledges that Epekwitk (Prince Edward Island) is located in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People. The Epekwitnewaq Mi’kmaq have occupied this Island for over 12,000 years. We honour the “Treaties of Peace and Friendship” which recognized Mi’kmaq rights and established an ongoing relationship between nations. We are all Treaty People.

Immigrant & Refugee Services Association PEI (IRSA), a not-for-profit organization originally founded in 1993, is seeking an Volunteer Coordinator to join us on our mission of building a welcoming and inclusive environment through bringing diverse communities together and empowering newcomers to build a future in PEI.

We help all newly landed immigrants and newcomers to Canada through providing vital support in the areas of short-term settlement services, long-term inclusion and community integration programs in the province of Prince Edward Island.

At IRSA, as an organization and as a team, we are guided by our core values of respect, empathy, diversity, integrity, accountability, innovation and team work in all that we do.

Why Join IRSA?

You’ll have an impact, making a difference in the lives and livelihoods of newcomers to Prince Edward Island, enriching our local communities through diverse, inclusive and welcoming programming, while having fun and lead a team of like-minded individuals in the process!

• Market Competitive Wages
• Matching Group RRSP program up to 5%
• Group Health Benefits
• Generous Time-Off programs for work-life balance

How You’ll Spend Your Time

As a Volunteer Coordinator, working with our Community Engagement team, your primary area of focus will be to recruit, attract and retain a viable and current pool of volunteer candidates to assist in the delivery of various programs and services across IRSA.

The Volunteer Coordinator will be responsible to develop and implement strategies for keeping volunteers engaged long-term, such as organizing regular recognition events, providing ongoing training, and offering diverse volunteer opportunities within the organization. The coordinator will work closely with the Community Engagement team, as well as all other departments (as required), to ensure adequate staffing for planned events.

As a secondary focus, you will be working with our Community Engagement team and assisting in the delivery and execution of programming including, Canada Connects, EAL sessions, Group Activities, Canada School Programming and other IRSA Annual events, with the goal of newcomer’s successful integration into the local community.

This role collaborates across departments to build strong relationships with internal and external stakeholders to promote IRSA’s vision, mission and core values.

Responsibilities:

• Attract, recruit, and retain volunteers for all programs and services offered by IRSA, developing programs to ensure long-term engagement and involvement.
• Ensures volunteers undergo a criminal record check, maintain a copy of the CRC in their files, and have signed all required forms.
• Manage volunteer data, ensuring records are accurate, up-to-date, and securely stored in IRSA’s client management system.
• Maintain easily accessible and well-organized files, while generating regular reports on engagement, hours, and program outcomes.
• Assist in planning and scheduling volunteers for special events or campaigns, ensuring alignment with IRSA’s mission and strategic goals.
• Develop, update, and ensure full relevant and engaging training for volunteers, including cultural inclusion training.
• Supervise and support volunteers, addressing conflicts or challenges that arise and maintaining a professional work environment.
• Maintain constant communication with the Information Services Coordinator to use digital platforms (social media, email marketing, IRSA website) to attract, engage, and respond to offers from potential volunteers based on skills, availability, and interest.
• Provide advocacy and supportive services to clients and volunteers, referring them to internal/external resources, including counseling services and support for navigating government systems and community resources.
• Collect and analyze feedback from volunteers and stakeholders through surveys, interviews, and other means to assess program effectiveness.
• Use this data to monitor, evaluate, and continuously improve volunteer programs, ensuring alignment with IRSA’s mission and reporting progress to funding partners as required.
• Work closely with program leads and other departments to integrate volunteers into various initiatives, ensuring that volunteer efforts align with IRSA’s strategic goals.
• Oversee the Canada Connects program. In this role, you will match suitable volunteers with clients, previously trained by the Volunteer Coordinator, who need extra help getting settled and integrated into the community.
• Volunteerism may, at times, come in the form of monetary or goods/services donations, and the coordinator will ensure that these are received, distributed, and accounted for properly.
• Provide certificates or letters of reference (as appropriate, when requested).
• Liaise with community organizations to form partnerships for assisting newcomers with community integration related concerns.
• Is committed to ongoing process review and improvement to further the efficiency of the above listed duties.

What You Bring

• Post-secondary degree or diploma in Education, Social Work, Human Services, or a related field, with at least 1 year of relevant experience in the role. (or an equivalent combination of education, training, and work experience).
• Experience managing programs, with a focus on recruitment, retention, and engagement.
• Demonstrates cultural competence and the ability to effectively work with diverse populations and manage cross-cultural volunteer programs.
• Strong written and verbal communication skills, with the ability to communicate effectively in English.
• Experience using Client Management Systems would be considered an asset.
• Proven ability to identify and navigate service gaps and manage case loads with competing priorities.
• Demonstrates a high level of empathy, coupled with a strong working knowledge of the challenges and issues facing newcomer populations, networks and support organizations.
• Able to develop and deliver information in a format that is clear, concise, organized and appropriate for it’s intended audience.
• Proficient working with MS Office, various Social Media platforms, & Google Applications.
• Capable of developing and delivering content using each of the above platforms.
• Solid project management, presentation & public speaking skills would be considered an asset.
• Strong networking & relationship-building skills would be considered an asset.
• Ability to communicate in other languages would be considered an asset.
• Working knowledge of local supports and community resources would be considered an asset.
• Having a valid provincial driver license with access to reliable transportation would be considered an asset.
• Role will involve some evening and/or weekend work (as particulars demand), as well as travel to different parts of the province as required.
• Previous experience working in non-profit organization and/or non-government organization would be considered an asset.

How to Apply

Please apply via this post or drop your application off in person to IRSA PEI – 49 Water Street, Charlottetown, PE.

We thank all applicants for their interest, however, only those individuals selected for further consideration will be contacted.

IRSA PEI is committed to an equitable, diverse and inclusive workforce. We welcome applications from all qualified persons. We encourage women, members of visible minority groups, First Nations, Métis and Inuit persons, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and IRSA to apply.

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