Manager of Employment Assistance Services

Job Description:

Manager – Employment Assistance Services

Full-Time Term Position through March 31, 2025*
Salary: $28.14 per hour, 37.5 hours per week

Charlottetown, PE

*Renewable April 1st each year subject to program funding

Immigrant & Refugee Services Association PEI (IRSA) acknowledges that Epekwitk (Prince Edward Island) is located in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People. The Epekwitnewaq Mi’kmaq have occupied this Island for over 12,000 years. We honour the “Treaties of Peace and Friendship” which recognized Mi’kmaq rights and established an ongoing relationship between nations. We are all Treaty People.

Immigrant & Refugee Services Association PEI (IRSA), a not-for-profit organization originally founded in 1993, is seeking a Manager – Employment Assistance Services (EAS) to join us on our mission of building a welcoming and inclusive environment through bringing diverse communities together and empowering newcomers to build a future in PEI.

We help all newly landed immigrants and newcomers to Canada through providing vital support in the areas of short-term settlement services, long-term inclusion, and community integration programs in the province of Prince Edward Island.

At IRSA, as an organization and as a team, we are guided by our core values of respect, empathy, diversity, integrity, accountability, innovation and teamwork in all that we do.

Why Join IRSA?

You will have an impact, making a difference in the lives and livelihoods of newcomers to Prince Edward Island, enriching our local communities through diverse, inclusive, and welcoming programming, while having fun and lead a team of like-minded individuals in the process!

• Market Competitive Wages
• Matching Group RRSP program up to 5%
• Group Health Benefits
• Generous Time-Off programs for work-life balance

How You will Spend Your Time

As a Manager of Employment Assistance Services (EAS), your primary area of focus will be leading a team of employment specialists in providing employment information and career guidance to newcomer immigrants arriving in Canada.

You will collaborate with internal and external partners to provide overall direction to the Employment Assistance Services (EAS) team to empower them to support and provide education for clients in relation to all aspects of their job search and career planning process with the goal of their successful integration into the local community.

Responsibilities:

• Leads program development that promotes newcomer integration via employment goal success, role retention, wellness and a strong sense of community and involvement.
• Lead, support and direct Employment Assistance Services team (EAS) in implementation and coordination of program and service initiatives, ensuring team members are meeting objectives though program deliverables, within budget, and that are reflective of IRSA’s values, missions, and objectives.
• Identifies immediate and emerging client needs, as well as trends, for employment assistance programs, leading the EAS team in developing strategies and programming to ensure IRSA is responsive to both.
• Leads, coaches, mentors, and provides support to EAS team, schedules, and chairs regular team meetings, sets, and approves team member schedules to maximize program delivery, leads team member progress and development processes while inspiring and engaging the team to reach their full potential and service capacity.
• Leads onboarding, training, and development of new and existing EAS team members, supporting recruitment and hiring processes as they relate to EAS.
• Monitors, evaluates, and reports on program measurables to Director of Programs, Executive Director, Board of Directors and funding partners, assisting with program funding applications as required.
• Collaborates with internal and external stakeholders on the development of strategic direction to support initiatives for IRSA.
• Develops strong partnerships with all IRSA departments to promote participation, engagement and wellness opportunities while supporting other departmental programming as well.
• Supports, develops, and enhances partnerships with community organizations, business, governmental agencies, ethno-cultural organizations, and events that support newcomer integration and IRSA programs.
• Leads and encourages EAS participation in networking and community events, promoting participation of IRSA clients.
• Supports working relationships between EAS members and other internal and external partners for overall IRSA program delivery benefit.
• Regularly reviews program delivery and event offerings as part of continual improvement process, work with EAS team to develop and implement follow-up action plans to address those opportunities.
• Leads EAS on development and distribution of content for IRSA’s website, social media pages and applicable digital marketing, as well as informational communications regarding Employment Assistance services and programming that maximize the reach and reputation of IRSA. (in conjunction with Information Services Coordinator and Director of Programs)
• Is committed to ongoing process review and improvement to further the efficiency of the above listed duties.

What You Bring

• You have a post-secondary degree or diploma in Business Administration or a related discipline, with a minimum of 3 to 5 years experience in an Employment or Career Counselling sector role (or an equivalent combination of education, training, and work experience)
• You have experience leading people, providing direction, coaching, performance management, talent development, mentorship, and support.
• A demonstrated ability to effectively lead program initiatives.
• Previous experience in employment, career or business counselling would be an asset
• Previous experience in organizing and facilitating workshops or event planning would be considered an asset
• Experience implementing and monitoring programs and strategies as well as tracking and managing budgets.
• In-depth working knowledge of current newcomer employment processes and applicable legislation, including policies, government, and community support programs as they pertain to newcomer employment in Canada.
• Flexibility in leadership styles and supports, you are adept at leading and managing change.
• Proven ability to identify and navigate service gaps and manage case loads with competing priorities
• Demonstrates a high level of empathy coupled with a strong working knowledge of the challenges and issues facing newcomer populations, employers, networks, and support organizations.
• Demonstrates cultural competence and the ability to work with people from diverse backgrounds
• An effective communicator in the English language with excellent written and verbal communication skills
• Able to deliver information in a format that is clear, concise, organized, and appropriate for it’s intended audience.
• Proficient working with MS Office, various Social Media platforms, & Google Applications.
• Capable of developing and delivering content using each of the above platforms.
• Experience working with a Client Management System (CMS) would be considered an asset
• Solid project management, presentation & public speaking skills would be considered an asset
• Strong networking & relationship-building skills would be considered an asset
• Ability to communicate in other languages would be considered an asset
• Having a valid provincial driver license with access to reliable transportation would be considered an asset.
• Previous experience working in non-profit organization and/or non-government organization would be considered an asset

How to Apply

Please submit a resume and covering letter below.

We thank all applicants for their interest, however, only those individuals selected for further consideration will be contacted.

IRSA PEI is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women, members of visible minority groups, First Nations, Métis and Inuit persons, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and IRSA to apply.

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