Front of the House Server

Job Description:

JOB SUMMARY:

The Server reports directly to the Head Server, delivering the day-to-day operations and ensuring first class bar and restaurant service for our guests. Helping to create a visually appealing, inviting, and comfortable bar and restaurant from the time a guest walks in.  Provide prompt, attentive and always professional service with a relaxed atmosphere.  Communicate core values, code of conduct and lead by example.

F&B Expectations

• Know your shift – be self-sufficient in determining when you are working
• Arrive on time for shift, ready to work with all necessary tools of your trade
• Read/know Glasgow Hills Employee Handbook
• Read individual job description – know what you will be evaluated on
• Adhere to all Glasgow Hills Policies & Procedure (ex. Uniform, Appearance, Responsible Alcohol Service, Food safety etc.)
• Turn off cell phones when working (text/call only on break)
• Rotate Breaks so that there is always cover-off
• Keep shift change requests to a minimum (only in emergencies)
• If, for any reason, you are unable to make a shift call your manager directly (no texts, emails, or messages with others)
• Positive, cooperative attitude towards all staff members and guests
• Perform individual duties as assigned, without being asked
• High Attention to detail (standards, quality)
• High degree of communication and respect towards others in F&B
• When not busy, assist others with duties before being asked
• Look for ways to go “above and beyond” and recognize/support others doing so
• Bring any ways to improve costs (food and labor)/efficiencies to your manager
• Positive/ supportive communication of F&B towards Guests
• Pass any negative comments from Guests to Manager only
• Pass any perceived performance issues brought to your manager’s attention only
• Maintain confidentiality of keys, codes, files, logins, and Glasgow Hills intellectual property

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Delivering the day-to-day operation of the restaurant including daily/weekly upkeep of server duties and checklists.
• Assisting with bartender duties as needed
• Working on the floor or behind the bar with other front of house staff
• Perform accurate food and beverage ordering and delivery for the day-to-day operation as well as events and special occasions
• Ensures that all food and beverage delivery and presentations meet restaurant’s specifications and commitment to quality
• Maintains a safe, orderly, and sanitized restaurant. Demonstrates this by example, using proper food-handling and sanitation techniques
• Demonstrate proper “Responsible Service” protocol
• Liaising with Food and Beverage Manager, Bartender and Head Server to determine plans for special events, tournaments, and weddings
• Monthly inventory of alcohol/pop, if requested
• Meeting, greeting, and receiving feedback from customers
• The Server is responsible for consistently delivering results that contribute to the mission and overall success of Glasgow Hills

Server Duties

• Complete opening and closing checklists.
• Present food and beverage menus, make recommendations and answer questions regarding items.
• Present and up sell drink specials and food items as directed by management.
• Prepare/Set up/Replenish stations and display cases for water, coffee, snacks, hot dogs, sandwiches etc. for guests
• Be aware and prepare for special events and functions for the week.
• Learn the names of patrons and personally recognize our members.
• Record orders accurately and immediately into the Point-of-Sale system.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and beverage service.
• Know and follow Service Baseline guidelines for desired Pipers Dining Service
• Notify manager-on-duty any time a guest is not 100% satisfied with their experience.
• Provide proactive food & beverage refills
• Prepare final bill, present check to guest, accept payment, process through the POS system, and return change to the guest quickly.
• Be ready and willing to assist fellow servers before they ask.
• Prepare garnishes and condiments for food and drink items.
• Clear and reset tables in restaurant area.
• Maintain clean and stocked service and dining areas (front of house and back of house)
• Maintain proper clearing etiquette within the dish area of kitchen
• Report all equipment problems and maintenance issues to Head Server
• Assist the restocking and replenishment of restaurant inventory and supplies.
• Perform daily POS cash/tip out and maintain accurate float & lock up at end of shift

Server Duties

• Responsible Beverage Server Certificate
• Previous F&B experience is an asset, but not a requirement

Tagged as: 65200