Office Assistant

Job Description:

We currently have one opening for an Office Assistant through the Canada Summer Jobs program. This is a great opportunity for a post-secondary student, graduate or early-career candidate interested in gaining experience in nonprofit administration and mental health services within a supportive and trauma-informed setting.

Office Assistant Position (Canada Summer Jobs)

Job Title: Office Assistant (Canada Summer Jobs)
Location: Charlottetown, PEI
Position Type: 9-week contract (Canada Summer Jobs)
Wage: $20/hour plus 4 % vacation pay
Reports to: Executive Director

About: Family Service PEI (FSPEI) provides accessible, compassionate, and trauma-informed mental health support—empowering individuals and families, regardless of income or identity, to thrive. Through therapeutic counselling, financial empowerment, and family support, we help build stronger, more resilient families, relationships, and communities across Prince Edward Island.

Position Summary: FSPEI is seeking a detail-oriented and compassionate Office Assistant to support the daily operations of our Charlottetown office. As the first point of contact for many clients, this role plays an important part in creating a welcoming, inclusive, and professional environment.

This position is ideal for a post-secondary student, graduate or early-career candidate interested in gaining experience in nonprofit administration, mental health services, and client-centered support within a diverse and trauma-informed setting.

Key Responsibilities:

• Greet clients with warmth, professionalism, and respect
• Answer phone and email inquiries, providing clear and helpful information
• Support client intake processes, including scheduling and form completion
• Maintain a calm, patient, and supportive presence
• Schedule and coordinate appointments for clinicians
• Maintain accurate and confidential client records and files
• Assist with data entry and database management
• Support general office organization and day-to-day operations
• Assist staff with program logistics and preparation
• Support basic data tracking (appointments, attendance, forms)
• Collaborate with team members to ensure smooth service delivery

Qualifications:

• Currently enrolled in or recently completed post-secondary education in psychology, social work, administration, social sciences, health, or a related field.
• Strong interest in community services, mental health, or nonprofit work
• Experience in customer service, administration, or office environments is an asset
• Relevant lived experience is an asset

Knowledge, Skills and Abilities:

• Demonstrated empathy, patience, and cultural humility
• Strong interpersonal and communication skills
• Excellent organization and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Experience and competency with Microsoft Office (Word, Excel, Outlook) and digital tools
• Ability to handle sensitive information with confidentiality and professionalism
• Ability to work with diverse communities using inclusive, trauma-informed, and equity-centered approaches
• Comfort working both independently and as part of a multidisciplinary team

Requirements:

• The Government of Canada funded this job through the Canada Summer Jobs program. To apply for this job, you must:
• Must be between 15 and 30 years of age at the start of employment
• Have a valid Social Insurance Number (SIN); and
• Be a Canadian citizen, a permanent resident of Canada, or a person who has been granted refugee status in Canada.

FSPEI additional requirements:

• Must be a current student or graduate of a post-secondary institution
• Available to work for the full 9-week contract period
• The successful candidate will require a criminal record/vulnerable sector check

What we offer:

• Hands-on experience in a community-based mental health organization
• Experience in trauma-informed and client-centered service delivery
• Skill development in administration, communication, and client support
• Supportive team and work culture that values transparency, collaboration, learning, fairness and integrity

Hours of work and location:

• 37.5 hours per week
• 8:30 AM – 4:30 PM
• In-person at our Charlottetown office.

Planned start date: Monday, June 15, 2026

Posting end date: Sunday, May 10th 6:00 PM Atlantic

FSPEI is committed to fostering an equitable and inclusive workplace and recruiting a team that represents the communities we proudly serve. We encourage applications from individuals who are members of historically marginalized groups including but not limited to Indigenous people, Black people, racialized communities, 2SLGBTQI+ individuals, people with disabilities and with low socio-economic status. Please indicate in your application if you require accommodation to participate in the recruitment process.

To apply: Please apply below with your resume and a brief cover letter outlining your relevant experience.

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