Front Desk Agent

Job Description:

PURPOSE:

We are seeking a Front Desk Agent to join our Hotel Acadia team at Blackbush beach Resort. The ideal candidate will have a strong organizational skills, and the ability to manage multiple tasks efficiently.

REPORTS TO:

This position reports to the Front Desk Manager.

Responsibilities:

• Greet guests upon arrival, process their check-ins and check-outs efficiently.
• Ensure accurate information and proper handling of payments.
• Manage hotel reservations and cancellations.
• Assign rooms to guests and inform them of room features, services, and amenities.
• Provide exceptional customer service to guests throughout their stay.
• Address guest concerns and inquiries promptly and professionally.
• Serve as the main point of contact for guests, handling their requests and directing them to relevant hotel departments.
• Relay important information to other hotel staff and management.
• Maintain accurate records of room availability and guest accounts.
• Handle cash and credit card transactions accurately and responsibly.
• Resolve guest issues and complaints effectively, escalating to management when necessary.
• Anticipate guests’ needs and respond proactively to ensure guest satisfaction.
• Follow hotel security protocols and procedures to ensure the safety of guests and employees
• Maintain confidentiality of guest information and hotel data.
• Manage multiple tasks simultaneously in a fast-paced environment.
• Prioritize and organize workload to meet guests’ needs and operational demands.

The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.

Qualifications & Experience:

• Customer Service Skills: Strong interpersonal skills and a friendly demeanor.
• Communication Skills: Clear verbal and written communication.
• Organizational Skills: Ability to manage time effectively and prioritize tasks.
• Attention to Detail: Accuracy in handling reservations, payments, and guest information.
• Problem-Solving Ability: Capability to handle guest issues calmly and professionally.
• Computer Literacy: Proficiency with hotel management software and basic office applications.
• Flexibility: Willingness to work different shifts, including weekends and holidays.
• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or a front desk role.
• Familiarity with hotel operations and terminology is a plus.
• Ability to stand for long periods and lift/move luggage and other items as needed.

Blackbush is an equal opportunity employer. We wish to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Tagged as: 64314