Home » 64314 – Hotel front desk clerks

Hotel front desk clerks – 64314

Description

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Job Titles

  • Day clerk – hotel
  • Front desk agent
  • Front desk hotel clerk
  • Front office hotel clerk
  • Guest service agent
  • Guest service representative – hotel
  • Guest services agent – hotel
  • Hotel clerk
  • Hotel concierge
  • Hotel front desk clerk
  • Hotel front office clerk
  • Hotel night auditor
  • Hotel receptionist
  • Night auditor – hotel
  • Night clerk
  • Night clerk – hotel
  • Reception clerk – hotel
  • Reservations clerk – hotel
  • Room clerk
  • Room clerk – hotel
  • Room service clerk – hotel
  • Superintendent of services – hotel

Main Duties

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

Workplaces

  • Hotels
  • Motels
  • Resorts

Skills

  • Management of Material Resources
  • Persuading
  • Social Perceptiveness
  • Coordinating
  • Critical Thinking

Abilities

  • Memorizing
  • Speech Clarity
  • Speech Recognition
  • Arm-Hand Steadiness
  • Auditory Attention

Personal Attributes

  • Adaptability
  • Collaboration
  • Concern for Others
  • Service Orientation
  • Social Orientation

Similar Occupations

  • Travel counsellors (64310)
Source: OaSIS

Employment Outlook

The employment outlook will be Moderate for hotel front desk clerks (NOC 64314) in Prince Edward Island for the 2025-2027 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.
  • Due to the seasonal nature of this occupation, employment opportunities tend to be more favourable during the summer months. opportunities tend to be more favourable during the summer months.

There were considerable gains in tourist traffic in 2025 as well as another strong cruise ship season which generated significant economic spin-offs in the sector. Looking forward, the Island’s tourism sector is expected to maintain its momentum thanks in part to a new five-year growth strategy introduced in 2024. The plan aims to expand tourism activity in the province and generate more visitor traffic during the shoulder and winter seasons. This in turn should contribute to improved job prospects over the forecast period.

There are few barriers to entry in this occupation, and as a result, many workers may enter this job on a temporary basis while searching for alternate professions. Given the young age profile, staff turnover should be a major contributor to job openings. Hotel front desk clerks tend to be a seasonal position and recruitment normally occurs in the spring to prepare for the summer months when tourism often peaks.

Hotel front desk clerks with industry experience and knowledge of computer reservation systems, basic bookkeeping and accounting may have improved employment prospects.

Here are some key facts about Hotel front desk clerks in Prince Edward Island:

  • Approximately 200 people work in this occupation.
  • Hotel front desk clerks mainly work in the following sectors:
    • Accommodation services (NAICS 721): more than 95%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 79% compared to 84% for all occupations
    • Part-time workers: 21% compared to 16% for all occupations
  • 17% of hotel front desk clerks work all year, while 83% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 31 weeks compared to 41 weeks for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 42% compared to 51% for all occupations
    • Women: 57% compared to 49% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: 11% compared to 11% for all occupations
    • high school diploma or equivalent: 47% compared to 28% for all occupations
    • apprenticeship or trades certificate or diploma: n/a
    • college certificate or diploma or university certificate below bachelor’s: 28% compared to 25% for all occupations
    • bachelor’s degree: 11% compared to 17% for all occupations
    • university certificate, degree or diploma above bachelor level: n/a
Source: Job Bank

Prevailing Wages

AREALOWMEDIANHIGH
PEI$16.50$17.00$21.00
Canada$15.50$19.00$26.50
Source: Labour Force Survey (2025)

Training

TRAINING PROGRAMINSTITUTIONCREDENTIAL
Hotel and Restaurant ManagementHolland CollegeDiploma
Tourism, Travel, and Event ManagementHolland CollegeDiploma
Tourism and HospitalityUPEIUndergraduate
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