Member Experience Representative
Member Experience Representative Branch Location: Any branch, PE At Provincial Credit Union, we’re more than a financial institution — we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future — we’d love to meet you. What You’ll Do: As a Member Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels. You’ll: Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed. Support members with financial transactions and card services when required. Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.). Open new accounts digitally through ASAPP and update member information in Know Your Member (KYM). Identify member needs, make referrals, and promote credit union products and services. Maintain up-to-date knowledge of products, services, and digital tools through ongoing training. Schedule appointments and advise members on required documentation. Protect the confidentiality of member information and ensure internal materials …