Description

Senior managers in trade, broadcasting and other customer services plan, organize, direct, control and evaluate, through middle managers, trade, broadcasting and other service industry companies. They formulate policies which establish the direction to be taken by these companies, either alone or in conjunction with a board of directors. They work in establishments in broadcasting and related media services, wholesale trade, retail trade, accommodation and food service, and other services or they may own and operate their own business.

Job Titles

• Cleaning service general manager
• Department store president
• Engineering vice-president – television broadcasting services
• Finance vice-president – food wholesaling
• Hotel chain regional vice-president
• Marketing vice-president – grocery store chain
• Operations vice-president – radio broadcasting services
• Professional sports club chief financial officer (CFO)
• Restaurant chain corporate controller
• Travel agency chief executive officer (CEO)

Main Duties

• Establish objectives for the company and formulate or approve policies and programs
• Authorize and organize the establishment of major departments and associated senior staff positions
• Allocate material, human and financial resources to implement organizational policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall personnel planning
• Select middle managers, directors or other executive staff
• Coordinate the work of regions, divisions or departments
• Represent the company, or delegate representatives to act on behalf of the company, in negotiations or other official functions.

Workplaces

• Accommodation and food services
• Establishments in broadcasting and related media services
• Other services companies
• Retail trade
• Self-employed
• Wholesale trade

Work Environment

• Indoors, environmentally controlled

Physical Demands

• Sitting
• Walking and running

Requirements

• A university degree or college diploma in business administration, finance or other discipline related to the service provided is usually required.
• Several years of experience as a middle manager in trade, broadcasting or other service are usually required.
• Specialization in a particular functional area or service is possible through specific university or college training in that area or through previous experience.
• Senior managers in finance usually require a professional accounting designation.

Skills

• Coordinating
• Critical Thinking
• Decision Making
• Evaluation
• Learning and Teaching Strategies

Abilities

• Categorization Flexibility
• Fluency of Ideas
• Information Ordering
• Mathematical Reasoning
• Memorizing

Personal Attributes

• Analytical Thinking
• Attention to Detail
• Collaboration
• Independence
• Leadership

Similar Occupations

• Library, archive, museum and art gallery managers (50010)
• Managers – publishing, motion pictures, broadcasting and performing arts (50011)
• Recreation, sports and fitness program and service directors (50012)
• Retail and wholesale trade managers (60020)
• Restaurant and food service managers (60030)
• Accommodation service managers (60031)
• Managers in customer and personal services (60040)

Source: OaSIS