Tim Hortons
by Tim Hortons
Job Summary:
Job Description:
General Manager – Grafton Street
Position Summary
As a General Manager, you will play an important role in ensuring all guests receive excellent service and quality food. You will assist with food preparation, customer service, cleaning, and maintaining restaurant standards while leading a team of amazing people.
The General Manager is accountable for supervision of all restaurant operations, including operations standards, financial performance, personnel, customer service, and team leadership. This role requires the ability to maintain high standards in a fast-paced environment, while conducting strong leadership and organization.
Key Responsibilities
- Oversee daily restaurant operations to ensure efficiency and service excellence
- Train, coach, and develop employees
- Manage scheduling and labour costs
- Ensure food safety, always fresh, and coffee standards are maintained
- Internal and external restaurant cleanliness requirements are met
- Manage inventory, ordering, and cost control
- Address guest concerns and maintain guest satisfaction
- Enforce company policies and procedures
Qualifications
- Previous restaurant management experience (3+ years required)
- Strong leadership and team development skills
- Ability to manage operations and meet performance targets
- Excellent communication and problem-solving abilities
- Strong organizational and time management skills
- Ability to work flexible hours, including evenings and weekends
- Food safety certification (or willingness to obtain)
- First aid certification (or willingness to obtain)
What We Offer
- Competitive salary
- Leadership development
- Career growth within the organization
- Employee meal discounts
- Flexible hours
- Health, dental & vision plan
- Free gym membership
- Discount card (10+ locations)