IT / Telecom Project Coordinator

Job Description:

Job Summary

We are looking for a service-oriented IT/Telecom Project Coordinator to support remote client users and environments while striving to achieve and surpass our service level commitments. Daily responsibilities will include coordinating a variety of project tasks within the IT/telecom space, including new circuits, cross connects, traditional phone services, advanced cloud voice projects, network location moves, SD-WAN deployments, modifications and cancellations. Work will be conducted from our Prince Edward Island Service Desk (downtown Charlottetown/Summerside office locations available). Project Coordinators must be both proactive and responsive, excelling at internal and customer-facing communications. Career growth allows for advanced project management skill development while mentoring alongside senior team members.

Responsibilities

• Provide project coordination for client IT/Telecom projects:
  • Manage end-to-end delivery of services, ensuring time-sensitive deadlines are met
  • Communicate task/workflow statuses to management, partners and customers, setting accurate expectations
• Collaborate with vendors to coordinate deliverables, schedule tests, manage troubleshooting and validate billing details
• Maintain accurate records in internal database systems related to services, systems and vendors/suppliers
• Contribute to vendor/supplier service reviews and act as a level 1 escalation contact for delayed or missed deliverables
• Resolving customer issues escalated for management attention and communicating resolutions directly to customers/partners
• Create and maintain project work schedules, tracking customer/partner requirements and translating requests into deliverables
• Oversee day-to-day project tasks from the close of the sale through hand-off to Customer Support
• Demonstrate proficiency in service delivery by managing multiple concurrent projects
• Coordinate cross-functional interactions to support project implementations
• Prioritize requirements, manage resources effectively and maintain a customer/partner focused approach
• Develop a comprehensive understanding of IT/Telecom products and service offerings
• Working closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies
• Maintain client project documentation and enter daily time records
• Monday-Friday; 8hrs+break; standard work shift: 8:45AM-5:15PM
• occasional after-hours work as required

Requirements

• Good communication, organizational and time-management skills
• Strong client service skills, confidence and good judgement
• Strong troubleshooting and multi-tasking skills in a fast-paced team environment
• Working knowledge of spreadsheets, ticket systems (CRM) and project management tools
• Strong proficiency in English – both spoken and written
• High School Diploma and at least one of the following:
  • Degree or Diploma in Information Technology, Computer Science, Business Administration or equivalent
  • PMP certification
  • IT/Telecom project management experience in a professional environment
• All Starport candidates/employees must pass a security background check (to be refreshed annually)

Company Profile

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 125 small and medium-sized businesses in major Canadian cities and across North America.

Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse professional and technical backgrounds. As part of the Lyra Technology Group, we are uniquely positioned to extend cross-selling opportunities to the North America and global business communities.

We take pride in our work and share a passion for technology. Please visit our website for further information.

SDP200 – IT/Telecom Project Coordinator

Job Type: Full-time, Permanent

Job Location: 135 Kent Street, Charlottetown or 250 Water Street, Summerside, Prince Edward Island

Recommended Experience: 2+ years of professional customer service and/or project management in IT/Telecom industry

Compensation: Hourly wage from $18.50/hr to $21.50/hr + health benefits plan

Application

• Our current requirement is for one (1) IT/Telecom Project Coordinator with orientation training program in April, 2026.
• Only regional applicants will be considered for this position.
• We will endeavor to contact qualified candidates within five (5) business days to schedule an interview.

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