Account Associate

Job Description:

Account Associate

Branch Location: Malpeque Bay, PE

At Provincial Credit Union, we’re more than a financial institution — we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. Guided by our IMPACT values, we strive to create an exceptional employee experience where every team member feels supported, valued, and empowered.

As an Account Associate, you will play a key role in building strong member relationships and supporting the financial success of our business members. This role blends relationship management, lending expertise, and risk oversight, allowing you to make a meaningful impact while contributing to a collaborative team environment.

What You’ll Do

Build Trusted Relationships

• Deliver exceptional service and create positive, lasting member experiences.
• Meet with new and existing members to understand their needs and recommend tailored financial solutions.
• Identify opportunities to deepen relationships through lending, deposits, and complementary business services.
• Resolve member concerns professionally and proactively.

Support Lending & Portfolio Management

• Evaluate and process credit applications within established lending authority.
• Present financing proposals, coordinate loan documentation, and manage closings with accuracy and efficiency.
• Monitor and manage an assigned loan portfolio, including credit reviews, renewals, overdrafts, and delinquency follow-ups.
• Ensure compliance with lending policies, procedures, and risk management standards.

Contribute to a Collaborative Culture

• Partner with colleagues across the organization to support member needs.
• Participate in ongoing training and professional development.
• Support community initiatives and represent the Credit Union with professionalism.
• Maintain the highest level of confidentiality and integrity.

What You Bring:

Education & Experience

• Bachelor’s Degree in Business Administration or a College Diploma with a focus in Business/Commerce, Finance, Accounting or related field; or an equivalent combination of training and experience.

Skills & Attributes

• Relationship Management: Possesses strong judgment and interpersonal skills to build and maintain effective working relationships with coworkers, partners and members.
• Financial Acumen: Fundamental understanding of financial statements and their implications.
• Organizational Skills: Strong organizational and multitasking skills, with attention to detail and the ability to process information accurately and efficiently.
• Adaptability: Demonstrates a proactive approach to change, remaining flexible and positive while readily adjusting to new circumstances and effectively managing shifting priorities.
• Communication: Excellent verbal and written communication skills.
• Microsoft Office: Proficiency in Microsoft Office Applications.
• This role may require travel to meet members at their place of business and between branch locations.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

• A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
• Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary Range: $60,410 – $71,070.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
Closing Date: June 9th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

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