Member Service Representative

Job Description:

Member Service Representative – 12 month term

Branch Location: Charlottetown, PE

At Provincial Credit Union, we’re more than a financial institution – we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future, we’d love to meet you.

What You’ll Do:

• Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions.
• Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
• Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.

What You Have:

Required Education and Experience

• High School Diploma
• Demonstrated experience and eagerness to provide superior customer service

Skills and Abilities

• Experience and eagerness to provide superior customer service.
• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

What we offer:

We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:

• A Strong, Positive Culture – Work with an engaged, community-focused team where collaboration, respect, and belonging come first.
• Competitive Compensation – Earn a market-aligned salary plus the opportunity for an annual bonus.
• Comprehensive Benefits – Access a flexible health and dental plan, sick time.
• Generous Time Off – Enjoy two weeks of vacation, plus two personal days and two volunteer days to recharge and give back.
• Unique Employee Perks – Annual fitness & clothing allowance.
• Salary Range: $45,870 – $50,967.
• This is a 1 year term position.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
Closing Date: May 4th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

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