Retail Sales Associate

Job Description:

Position Summary
The Retail Sales Associate is responsible for providing exceptional customer service, assisting guests in finding products, maintaining store cleanliness and organization, and ensuring every visitor leaves with a smile (and maybe a jar of jam or two). This role involves both front-of-house service and behind-the-scenes support like stocking, packaging, and assisting with gift orders.

Daily Duties & Responsibilities

• Greet customers warmly and provide friendly, knowledgeable service.
• Assist customers with product questions, recommendations, and gift ideas.
• Restock shelves and displays to ensure products are organized and fully stocked.
• Package purchases, including gift boxes and specialty orders.
• Support online order fulfillment when needed.
• Maintain a clean, tidy, and welcoming store environment.
• Handle customer concerns with professionalism and positivity.
• Work collaboratively with the team to meet daily sales and service goals.
• Lift, carry, and move heavy boxes of product (up to 40 lbs) regularly.
• Move stock between different areas of the building, including going up and down stairs multiple times a day.
• Replenish product quickly and efficiently during peak customer hours.

Requirements & Qualifications

• Strong communication and interpersonal skills.
• Friendly, outgoing personality with a customer-first attitude.
• Ability to multitask in a fast-paced retail environment.
• Reliable and punctual, with a strong work ethic.
• Physical stamina to stand for extended periods, lift and carry heavy boxes, and navigate stairs multiple times daily.
• Comfortable working on your feet in a busy retail setting.
• Flexibility to work weekdays, evenings, weekends, and holidays as needed.

Tagged as: 64100