IT Support Technician

Job Description:

Are you passionate about solving technical problems and providing exceptional support? Do you have the skills to troubleshoot, assist, and ensure seamless IT operations?

If so, PEI Mutual Insurance Company would love to hear from you!

Founded 141 years ago, PEI Mutual Insurance Company has deep roots in our Island’s primary resources. As PEI’s largest property and casualty insurer, we are committed to the well-being of our employees and the communities we serve. We are proud to be a Living Wage Employer, offering wages that exceed the provincial living wage standard, ensuring our team is fairly compensated for their contributions and supporting our collective success, while protecting the people and places that matter most to us.

We offer:

• A 37.5-hour work week
• A beautiful, safe, spacious, and respectful work environment
• Paid vacation, generous sick and medical leave benefits
• Dental, health, and vision care benefits 100% funded by the company – including access to virtual healthcare 24/7 and Employee Assistance Program (EAP)
• One of PEI’s best defined-contribution retirement savings plans (RRSP) matched by the company
• Various employee well-being initiatives and wellness challenges
• Insurance education, paid study time and other development opportunities
• The opportunity to work with a dynamic and collaborative team of professionals

What you’ll do:

Reporting to the Manager, Innovation & IT, this role focuses on supporting end users across a range of operating environments. The ideal candidate for this role will be expected to work effectively as part of a team environment, be able to adapt to changes in the operating environment and deliver in the following areas:

• Work with the System Administrator to provide Level 1 & 2 user support and training across users in the organization
• Communicate effectively with users to diagnose and resolve technical problems
• Configure user hardware and conduct periodic maintenance
• Manage system administration tasks in a variety of applications
• Escalate support issues to external partners where applicable and coordinate the resolution of these issues with internal stakeholders
• Provide training and support to users on new systems and technologies
• Maintain accurate records of issues and solutions
• Support the IT needs of other functional areas within the organization
• Adapt to changing environments and handle unexpected issues
• Support other functions as assigned

About you:

• Degree, diploma, or certification in Information Technology, Computer Sciences, or a related field
• Minimum of two years demonstrable IT experience
• Experience providing end user support in a managed IT environment
  A practical understanding of cyber security processes
• Experience working with cloud-based solutions such as Microsoft 365, Windows Active Directory, Salesforce & Google Workspace
• Experience creating and managing AI agents
• An understanding of, or experience working in a sprinting environment
• A motivated, self-starter who brings positive energy into the workplace
• Excellent communication skills, strong attention to detail, organizational, and planning skills
• Ability to work in a team environment, set priorities, and manage multiple projects and tasks
• Skilled at learning new technology and supporting their introduction into the workplace
• Confidential, professional, and ability to handle sensitive information with discretion
  Your values align with PEI Mutual’s core values:
  • We listen and respond to our members’ needs;
  • We behave with integrity;
  • We treat each other with dignity and respect;
  • We support, motivate and engage our talent;
  • We continuously improve and innovate;
  • We give back to the local communities we serve; and
  • We are accountable collectively and individually.

Our positive culture is important to us! If you are highly people-focused and look forward to adding to our culture, please send your resume outlining your experience for consideration.

Salary Range: $56,500 – $65,000 annually, depending on skills and years of experience.

Apply in confidence by following the link below by September 8, 2026.

Only candidates selected for an interview will be contacted.

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