Logistics & Customer Service Coordinator

Job Description:

Build a Career with PEI Bag Co.

At PEI Bag Co. Ltd., a family-owned business proudly operating since 1935, we offer the opportunity to build a long-term career with an established, growing manufacturer.   Join a dedicated team that values its employees, invests in modern technology, and takes pride in producing quality products.  Our products support customers in our local PEI Potato industry as well as customers across North America.

We are looking for an organized, resourceful person who can keep freight moving, help customers and work closely with our production and shipping teams. This is a logistics-focused role with significant customer contact.

The Position

Freight logistics and customs | Approximately 60%

• Find dependable trucking partners and compare freight quotes to secure competitive pricing and reliable service.
• Book trailers, arrange pickups and deliveries, coordinate with carriers and track shipments.
• Prepare and review shipping and customers paperwork for Canadian and U.S. shipments.
• Work directly with customs brokers to help shipments clear efficiently and resolve documentation issues.
• Identify practical ways to improve freight costs, communication and on-time delivery.

Customer Service | Approximately 25%

• Answer customer calls and emails., provide order and delivery updates, and respond professionally to questions.
• Work with customers, sale team and our production team to align orders and shipping commitments.
• Help resolve service problems quickly and keep customers informed.

Shipping and Receiving Support | Approximately 15%

• Help coordinate the flow of incoming raw materials and outgoing finished goods.
• Support warehouse and shipping personnel with schedules, records and shipment details.
• Occasionally assist with loading or unloading using a forklift; this is not a regular part of the role.

Your Experience:

• Experience in logistics, freight coordination, shipping, customs paperwork or a related operations/customer-service role.
• Confidence dealing with trucking companies, freight quotes, customers and competing deadlines.
• Strong attention to detail, communication, organization and problem-solving skills.
• Comfort with Excel, email and business systems; SYSPRO experience is an asset.
• Experience with Canada–U.S. shipments, customs brokers or manufacturing operations is a strong asset.

Why PEI Bag?
You will be joining an established Island manufacturing business where your work directly influences customer satisfaction, delivery performance and freight costs.  The expected pay range will be directly linked to your qualifications and experience. We provide a comprehensive medical/dental plan, a pension plan with matching contributions, 11 statutory holidays, sick time, personal days, vacation time and a fun supportive environment to work.

How to apply
Please send your résumé and a brief note describing your logistics, freight or customer-service experience below with the subject line “Logistics & Customer Service Coordinator.”

PEI Bag Co. Ltd. welcomes applications from qualified candidates. We thank everyone for their interest; only applicants selected for further consideration will be contacted.

Tagged as: 13201