Office Manager

Job Description:

Overview
Reporting directly to the Ombudsperson and Public Interest Disclosure Commissioner, the Office Manager plays a key role in supporting the effective operation of the Office by providing confidential executive and administrative support, managing operational systems and processes, and serving as a primary point of contact for the public and stakeholders. The successful candidate will demonstrate exceptional judgment, discretion, and integrity while managing sensitive information, coordinating competing priorities, and overseeing the Office’s case management, records management, financial administration, and reporting functions in a professional and service-oriented environment.

Qualifications and Experience
The ideal candidate is a motivated, detail-oriented professional committed to public service excellence, with strong administrative, organizational, and interpersonal skills. Successful candidates will possess:

• A post-secondary diploma in administrative or executive assistance, or a university degree; related education in records management, conflict resolution, psychological first aid, case management systems, or a similar field is considered an asset;
• Five or more years of progressively responsible administrative or executive support experience;
• Excellent communication, interpersonal, and organizational skills, with the ability to work independently, manage competing priorities, and build effective relationships with diverse stakeholders;
• Knowledge of government structures and public sector operations;
• Experience in financial administration, records and information management, and the preparation of statistical, operational, and performance reports;
• Proficiency with Office 365, Oracle, Adobe Pro, electronic records, and case management systems;
• Demonstrated ability to handle sensitive and confidential information with sound judgment, professionalism, integrity, and discretion;
• A proactive approach to problem-solving and a commitment to continuous improvement

Key Responsibilities

• Provide executive and administrative support to the Ombudsperson, Public Interest Disclosure Commissioner, and office staff;
• Serve as the primary point of contact for the public, providing information, referrals, and support regarding the Office’s mandate and services;
• Coordinate office operations, including correspondence, schedules, meetings, travel arrangements, and special projects;
• Manage financial and administrative functions, including budgeting, expenditure tracking, invoice processing, and financial reporting;
• Administer the Office’s case management system and prepare operational, statistical, and performance reports;
• Maintain the Office’s records management program and ensure the effective management of information assets;
• Coordinate information technology, website administration, translation services, office resources, and vendor relationships;
• Liaise with the Legislative Assembly Office, government departments, agencies, community organizations, and other stakeholders;
• Support strategic initiatives, communications activities, and projects that advance the Office’s mandate and objectives;
• Successful completion of a criminal record and vulnerable sector check.

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