Senior IT Specialist

Job Description:

HarbourShield Technologies is looking for an experienced Senior IT Specialist to provide hands-on and remote support, maintain reliable business systems, and help develop practical IT policies and procedures.

This role is suited to someone who enjoys solving technical problems, working directly with clients and users, and taking ownership of issues through to resolution.

Responsibilities

• Provide on-site and remote support for computers, printers, peripherals and business applications.
• Install, configure and maintain workstations, software and user accounts.
• Administer and troubleshoot Microsoft 365, including accounts, licensing, permissions and applications.
• Troubleshoot wired and wireless networks, internet connectivity and related infrastructure.
• Support security and access management, including endpoint protection, patching, backups and recovery testing.
• Develop and maintain IT policies, procedures and documentation for access management, acceptable use, onboarding, backups and incident response.
• Coordinate employee onboarding and offboarding, including equipment and account access.
• Work with Microsoft support, software providers and other vendors to troubleshoot third-party applications and follow support cases through to resolution.
• Maintain equipment inventories, system records and support tickets.
• Communicate clearly with clients and users, manage expectations and provide updates on outstanding issues.
• Identify recurring problems and recommend practical improvements to reliability, security and support.
• Help plan and implement approved technology upgrades.

 Qualifications

• At least 10 years of relevant IT experience, including hands-on support and systems administration.
• Strong troubleshooting skills across Windows, Microsoft 365, hardware, software and networks.
• Experience supporting users remotely and in person.
• Knowledge of cybersecurity fundamentals, access controls, patch management and backup practices.
• Experience maintaining useful IT documentation, policies and procedures.
• Ability to prioritize requests, work independently and follow through.
• Strong communication skills and the ability to explain technical issues to non-technical users.
• Professional judgment when handling confidential information and changing business systems.

About HarbourShield

HarbourShield Technologies is a PEI-based IT services and cybersecurity company supporting businesses across the Maritimes. Our work includes managed IT support, Microsoft 365, networks, cybersecurity and practical technology improvements.

Position details

• Pay: $40–$60 per hour, depending on experience.
• Opportunities for professional development and continued learning.
• Travel: [Expectations to be confirmed]
• After-hours or on-call work: [Expectations to be confirmed]

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