Fixed Operations Manager

Job Description:

The Fixed Operations Manager is responsible for leading the Service and Parts departments to achieve operational excellence, profitability, and superior customer satisfaction. This role ensures alignment with Fair Isle Ford Montague’s core values while driving measurable performance improvements across all fixed operations functions.

What You’ll Do

• Oversee daily operations of Service and Parts departments.
• Develop and implement strategies to maximize profitability and efficiency.
• Monitor and improve KPIs related to revenue, productivity, and customer satisfaction.
• Recruit, train, and mentor team members to align with company values.
• Ensure compliance with OEM standards, warranty policies, and dealership procedures.
• Manage parts inventory to optimize availability and minimize obsolescence.
• Collaborate with Sales and Finance for seamless customer experiences.
• Drive marketing initiatives and retention programs for service growth.
• Actively participate in and contribute to weekly leadership meetings.

What We’re Looking For 

• Minimum 2 years experience in leading people – Required
• Minimum 3 years experience in an automotive service or parts setting – Required
• Valid class 5 driver’s license – Required

Our Core Values

At Fair Isle Ford, we believe in more than just great vehicles—we believe in great people. Our values guide everything we do:

Integrity: Ensure ethical practices in all customer and employee interactions.
Customer First: Deliver exceptional service experiences and resolve issues promptly.
Loyalty: Promote brand trust and long-term customer relationships.
Accountability: Take ownership of departmental results and team performance.
Strive for Greatness: Foster a culture of continuous improvement and excellence.

Compensation & Benefits

• This role is a base salary + bonus based role with total compensation in the $60,000 to $75,000 range
• Medical, dental, and vision insurance
• Paid time off + Holidays
• Ongoing training and professional development opportunities

Work Environment:

Combination of office and shop floor; occasional evenings/weekends as needed.

Why Join Us?

At Fair Isle Ford, we’re more than just a dealership, we’re a community. We offer a supportive work environment, opportunities for growth, and the chance to make a real impact in our customers’ lives.

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