Service Appointment Coordinator

Job Description:

As our Appointment Coordinator, you’ll play a key role in ensuring a smooth and efficient workflow within the Service Department. Your day-to-day will include:

• Coordinating and scheduling service appointments based on customer needs and technician availability
• Confirming upcoming appointments via phone, text, or email, and ensuring all necessary information is recorded
• Reaching out to customers proactively to remind them of recommended or upcoming maintenance (service follow-ups and due services)
• Maintaining and updating customer records in the dealership’s software systems
• Preparing daily and weekly reports to support the Service Manager and department performance tracking
• Assisting with service-related administrative tasks, such as invoice preparation, warranty paperwork, and customer inquiries
• Working closely with the Service Advisors and Technicians to ensure seamless communication and workflow

Our Core Values

At Fair Isle Ford, we believe in more than just great vehicles—we believe in great people. Our values guide everything we do:

• Integrity: Ensure ethical practices in all customer and employee interactions.
• Customer Focus: Deliver exceptional service experiences and resolve issues promptly.
• Loyalty: Promote brand trust and long-term customer relationships.
• Accountability: Take ownership of departmental results and team performance.
• Strive for Greatness: Foster a culture of continuous improvement and excellence.

What We’re Looking For: 

We’re looking for someone who is highly organized, personable, and enjoys helping others. The ideal candidate will have:

• At least 1 year of experience in an administrative or customer service role (automotive industry experience is a bonus, but not required)
• Excellent communication skills, both verbal and written, with a friendly and professional phone manner
• Strong computer proficiency, especially in Microsoft Office (Word, Excel, Outlook) and comfortable learning dealership scheduling software
• A positive attitude, the ability to multi-task in a fast-paced environment, and a strong sense of initiative
• Attention to detail and a commitment to providing a high level of customer service
• Ability to work independently and as part of a supportive team

Please submit your resume to the attention of Rick Thorne, Director of Fixed Operations. Only candidates chosen for interviews will be contacted.

Tagged as: 64409