Service Advisor

Job Description:

Fair Isle Ford Lincoln is seeking a full-time, permanent Service Advisor to join our Charlottetown dealership. This is an exciting opportunity for a customer-focused, detail-oriented professional to become a key part of our award-winning Service Department.

As a Service Advisor, you’ll be the main point of contact between our service team and our valued customers. You’ll help ensure a smooth and efficient service process—from initial customer greeting to vehicle delivery—while providing expert guidance and exceptional customer care throughout the experience.

The base pay for this role is $17 -$19 an hour, with a strong performance based incentive program.

Key Responsibilities:

• Greet service customers promptly and professionally, both in person and by phone
• Listen to customer concerns and accurately document vehicle issues
• Recommend appropriate maintenance and repair services
• Create, manage, and close repair orders using our dealership management software (PBS)
• Communicate with technicians and relay findings to customers in an easy-to-understand way
• Perform vehicle walk-arounds and inspections when needed
• Ensure timely updates to customers on vehicle status and repair progress
• Manage day-to-day paperwork and maintain service department workflow
• Help maintain a clean and organized service drive area

What We’re Looking For:

• Previous experience in an automotive service or customer service role preferred
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and multitask in a fast-paced environment
• A professional and approachable demeanor
• Strong organizational skills and attention to detail
• Familiarity with dealership management systems (PBS knowledge is an asset)
• Valid driver’s license and clean driving record
• A team player with a strong work ethic and a passion for customer service

If you’re a motivated individual looking to grow with a well-established dealership that values integrity, teamwork, and customer satisfaction, we’d love to hear from you.

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