Residential Support Manager

Job Description:

Job Title: Residential Support Manager I

The vision and goal of Community Inclusions Ltd. are to support individuals with intellectual disabilities in experiencing important aspects of life, including the following: having a physical presence in the community; being involved in community activities and groups; developing personal relationships and friendships; learning and developing skills and abilities; making decisions and taking control; and being respected while maintaining a positive reputation.

POSITION:

• 37.5 Hours/wk as outlined in the Policy & Procedure Manual
• Salary as outlined in the Policy & Procedures Manual

ACCOUNTABILITY:

Reports to: Residential Coordinator (Residential Service Manager), Community Inclusions Ltd.

Works with: Executive Director, HR Coordinator, Office Manager, Community Service Manager, Employment Service Manager, Administrative Clerk and other Day Service staff.

Liaises with: Department of Social Development and Housing; AccessAbility Supports; other Agencies/services, Associate/Families of Clients, and the public.

Supervises: Residential/Group Home Workers of various levels, project staff, students, and volunteers.

Job Overview:

The individuals who access the Community Inclusions programs are adults who may have wide-ranging levels of care, who may require various levels of support and services from low, moderate or full care.

This position is responsible for assisting in coordinating all aspects of the services provided to residents, including ensuring that their case plans address their individual strengths, needs, preferences, and circumstances; are consistent with Community Inclusion’s mandate, and are reviewed and updated regularly.

The incumbent provides support and direction to Community Inclusion Residential staff to ensure they follow agreed-upon service plans, receive necessary practical assistance, clearly understand their service responsibilities, and comply with agency policies and procedures.

DUTIES:

• Work collaboratively with the Residential Coordinator to plan, develop, and implement standard programs and services that reflect the needs of Community Inclusions clients, staff, and the organization.
• Manage the following services, including but not limited to:
• Support and advocate on behalf of the residential clients.
• Case plan implementation and reporting; identifying short and long-term objectives.
• Health/nutrition; individual finances; vocational programs.
• Assist the Residential Coordinator with the Associate Family Program; Provide regular support to associate families and the clients in their care by conducting regular in-home visitations and communication as necessary.
• Regularly connect with parents, caregivers, social workers, and healthcare professionals.
• Ensure the safety of clients under the organization’s care.
• Assist the Residential Coordinator in preparing monthly, quarterly, and annual reports for internal and external reporting purposes. Ensure activities and services are carried out within budgetary guidelines.
• Assisting with staff scheduling at the various residential locations.
• Be prepared to fill in for staff if all other options to fill a shift has been exhausted.

ADMINISTRATION and COMMUNICATIONS:

• Assist in maintaining vacation, sick and overtime records for residential staff.
• Assist in the approval and completion of time and attendance for residential staff by ensuring adequate staffing needs are met. Schedule relief for vacant positions and various leaves.
• May sit in on various meetings in the absence of the Residential Coordinator when requested.
• Encourage ongoing opportunities for staff to participate in activities that will enhance their knowledge, skills, and abilities, including completing and providing instruction of the fundamental quality improvement initiatives applicable to all human services, such as MANDT.

HEALTH AND SAFETY:

• Support compliance with Occupational Health and Safety and other recommendations developed by the
• Occupational Health and Safety Committee (OHSC).
• Ability to maintain client records and write reports, using information technology resources.
• Must be willing to travel locally and possess good decision-making, time management and communication skills.
• Demonstrated organizational, staff and program management abilities.

PROFESSIONAL CONDUCT:

• Act as a role model for staff, providing coaching, supervision, guidance, feedback, and training.
• Demonstrate a commitment to professionalism and diligence in the performance of his or her duties.
• Shall not reveal any confidential information obtained during a professional engagement without proper authorization.

Required Knowledge, Skills and Abilities

• Ability to prepare accurate and comprehensive written reports.
• Demonstrated ability to develop strong collaborative relationships, work effectively as part of a team, use good judgment, manage conflicts constructively, work with a high degree of independence and be accountable for results.
• Demonstrated proficiency in planning work and organizing its completion, working under pressure, coping with distractions, and adapting to changing circumstances. Ability to deal with regular, routine tasks with limited supervision.
• Demonstrated ability to develop supportive relationships with a range of individuals, and to be sensitive and understanding of their social realities and lifestyles.

Qualifications, Education and Experience

• A certification in human services or a related discipline, combined with two (2) years of recent experience working in programs with vulnerable adults, and their families/caregivers, preferably in residential, community care, licensed or foster home settings.
• Managerial experience may be considered an asset.
• An equivalent combination of education(s) and experience may be considered.
• Demonstrated proficiency in Microsoft Office, Excel and Outlook.

REQUIREMENTS:

• Provide a satisfactory Criminal Reference Check, including Vulnerable Sector.
• A valid Driver’s License and a suitable driver’s abstract obtained from Access PEI.
• Two-million-dollar liability insurance.
• CPR and First Aid Certifications.
• Flexible work schedule based on 37.5 working hours per week. Hours to be determined by the Employer. Some weekends and evenings may be required depending on operational needs.

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