Service Advisor

Job Description:

We are in search of a Service Advisor!

Automotive experience is an asset but not required. We’re looking for someone with great customer service skills that is willing to learn!

Job Duties:

• Provide an exceptional experience to each customer you interact with.
• Perform a full service consult including a greeting, vehicle walk-around, review of owner information, vehicle maintenance minder, and vehicle history.
• Identify service needs of customer vehicle based upon historical service data.
• Provide repair and maintenance recommendations and explain the features and benefits of any recommended service or repair.
• Verify recalls, warranty and service contract coverage and communicate coverage and exclusions to customers.
• Perform road test of customer vehicles as needed, to duplicate customer concerns (engage shop foreman when required).
• Document customer’s routine maintenance or vehicle problems accurately and clearly on the repair order.
• Advise customers of estimated service and repair costs and review details of service/repair with customer to gain their understanding. Have the customer sign off on the work that is to be performed.
• Provide an estimated time to complete the vehicle service and repairs.
• Monitor progress of service and repairs and update customer regularly.
• Notify customer of completed status, coordinate shuttle, pick-up time and or after-hours pick-up.
• Review services completed and invoice at pick-up time, collect payment, and locate vehicle for customer.
• Address customer questions and concerns promptly and professionally.
• Be knowledgeable about new features, promotions, and updates.
• Be a champion for delivering excellent service 100% of the time.

Skills:

• Excellent interpersonal skills with an upbeat and engaging attitude.
• Excellent verbal and written communication.
• Proficiency in basic computer operations.
• Organized and pays attention to detail.
• Flexible and open to change; take on special tasks as needed.

Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match
• Vision care

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