Customer Service Representative

Job Description:

Are you an energetic, positive, and reliable individual who thrives in a fast-paced, customer-focused environment? The City of Summerside is seeking enthusiastic and motivated Customer Service Representative to join our team at Credit Union Place, supporting both the Front Desk/Box Office and Bowling Lanes

At Credit Union Place, you’ll be part of a team that helps create a welcoming and fun experience for our guests. From assisting visitors at the front desk, selling concert tickets and memberships, to ensuring a great time at our five-pin bowling lanes, every day will bring variety and new opportunities to connect with the community.

Duties include:

• Provide outstanding customer service in-person and over the phone
• Process sales of memberships, event tickets, and bowling lane bookings
• Perform general office duties and support daily operations
• Handle cash, debit, and credit transactions accurately
• Operate computer software, POS systems, and related technology
• Keep the workspace organized while managing multiple priorities
• Work in the Bowling Lanes includes service in the licensed lounge area
• Adapt to changing tasks and customer needs in a busy environment

Required Qualifications and Competencies:

• Strong communication and interpersonal skills
• Proven ability to multitask, prioritize, and work under pressure
• Friendly, positive attitude with a team-oriented mindset
• Reliable with a solid work ethic and attention to detail
• Computer literacy and comfort with technology
• Experience in customer service or hospitality considered an asset
• Bilingualism (English/French) is an asset
• For the Bowling Lanes: must have or be willing to obtain a Responsible Beverage Server Certificate (19+)

Tagged as: 64409