Receptionist / Administrative Clerk

Job Description:

Position: Receptionist/Administrative Clerk
Type: Permanent (0.8 FTE)
Reports to: Director of Finance & Technology
Salary Range: Level 3 ($23.49 – $27.22 per hour)
Work Hours: 30.0 hours per week guaranteed; occasional additional hours up to 37.5 hours per week may be required.

The Town of Stratford is proud to be an Equal Opportunity Employer. We are committed to fostering and maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, nationality, age, disability, or any other status protected by applicable law.

As a vibrant and growing municipality, we are dedicated to providing excellent public services, fostering a welcoming environment, and enhancing the quality of life for our residents. If you are an organized, customer-focused administrative professional seeking an opportunity to make a meaningful contribution to the community, and if you want to be part of a team that values collaboration, service excellence, and community, we encourage you to apply and contribute to the Town of Stratford’s future.

JOB SUMMARY

The Receptionist/Administrative Clerk provides receptionist and clerical services for the Town, Stratford Utility Corporation, Town Council, and associated committees to serve the public and provide administrative support to staff. This position plays an important role in ensuring the delivery of responsive customer service and the efficient coordination of front-line administrative operations.

DUTIES AND RESPONSIBILITIES

• Greet and assist members of the public in person, by phone, and by email by providing up-to-date information on Town programs and services or directing inquiries to the appropriate department when required
• Collect and record utility bill payments, process utility service applications, and manage petty cash and Stratford Utility Corporation floats including deposits and balancing of accounts
• Record, research, and redirect complaints and inquiries to appropriate staff members or agencies as required
• Coordinate, receive, copy, and record incoming correspondence and departmental communications including media releases, web pages, emails, social media content, and related materials
• Maintain electronic correspondence logs, records of newspaper articles relevant to the Town, and complete other data entry assignments as required
• Coordinate assigned projects including residential and business welcome packages, the annual Town map, dog tax licensing system, transit pass payment collection, and other initiatives
• Manage meeting calendars and notify Council, committee members, and staff of upcoming meetings
• Experience or familiarity with administrative processes including preparing agendas and meeting materials, taking and recording minutes, records management, and general clerical support.
• Maintain reception, filing, and storage areas and coordinate the ordering of office supplies, refreshments, promotional materials, and office equipment maintenance
• Provide administrative and clerical support to Town staff and departments as required
• Other duties as assigned

SKILLS AND COMPETENCIES

• Minimum Grade 12 (High School diploma) required
• Minimum three (3) years of related administrative or office experience
• Strong customer service and interpersonal skills with the ability to interact professionally and tactfully with the public in a fast-paced environment
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities, frequent interruptions, and scheduling conflicts
• Ability to work independently and collaboratively within a team setting
• Strong attention to detail and accuracy in handling records, transactions, and administrative tasks
• Ability to maintain confidentiality and exercise sound judgment when dealing with sensitive information
• Problem-solving skills with the ability to assess situations and escalate issues when appropriate
• Ability to resolve scheduling conflicts and respond effectively to public concerns when required
• Professional, reliable, adaptable, and dependable with a positive attitude

HOW TO APPLY

Please submit a cover letter, detailed résumé, and references no later than 12:00 p.m. (noon) on Tuesday, June 9, 2026. Late submissions will not be considered. Only those applicants selected for an interview will be contacted.

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