Canadian Police Knowledge Network (CPKN)
Job Summary:
Job Description:
Canadian Police Knowledge Network (CPKN) is one of Canada’s most experienced providers of technology-enhanced learning products and services. Specializing in building national learning models, we work across multiple sectors including police and security.
The CPKN team is seeking a eProctor Specialist to administer and monitor on-line exams for its eProctor Canada brand. This position is based on Prince Edward Island and works 37.5 hours per week, commencing immediately. Hours are subject to change.
What We’re Looking For:
The ideal candidate will have excellent interpersonal, organizational, customer service, and problem-solving skills. They will be a motivated individual who works effectively in independent and team environments. They will possess, or are working towards post-secondary diploma, or an appropriate combination of education and experience will also be considered. Knowledge of customer support procedures, web browser environments, and windows-based applications is required. Proficiency in French and prior experience in test center or educational setting are preferred assets.
What You’ll Do:
The eProctor Specialist will be responsible for:
- Working with clients and test takers to ensure an efficient and effective e-Proctor Canada
- Experience from account creation to exam booking to exam completion.
- Assist in the development and modification of proctor processes.
- Follow and enforce numerous protocols to ensure the safety and validity of the test environment.
- Greet and check-in test takers.
- Read instructions and time the exam.
- Constantly monitor test takers during exam administration as a visible security presence.
- Maintain a quiet environment conducive to testing.
- Monitor test takers or materials during breaks to ensure constant security of testing environment.
- Protect the accuracy, integrity, security, and privacy of user data.
- Track feedback and issues. Provide the CPKN team with timely information on trends or Specific concerns as they relate to the eProctor Canada system.
- Maintain eProctor Canada procedures manual, identify potential gaps, and implement processes improvements.
- Other duties, as required.
CPKN values collaboration and teamwork and as such, the ideal candidate will demonstrate a collaborative spirit and will want to be part of a team that fosters a positive working environment.
This is a full-time position and offers a competitive salary between $38,000 and $45,000 and benefits package. If you have a positive attitude, great attention to detail and a passion for providing exceptional customer service, please apply with a cover letter and résumé by 4:00 p.m. on May 21st, 2025.
CPKN thanks all applicants but only those selected for interviews will be contacted.