Community Support Manager II

Job Description:

Community Inclusions Ltd. is looking for a Community Support Services Manager II for our Maple House Centre.

This position oversees the day program of the Maple House Centre, supporting and supervising the social enterprise of Community Inclusions Ltd. Maple House Bakery & Cafe. 

The Community Support Manager II is a collaborative and experienced professional who will provide leadership and management to day service programs.  This individual is responsible for overseeing the delivery of a broad range of programs for our clients by providing mentorship, direction, and support to the Community Support Worker staff. 

As an organization, we are responsible for ensuring that the clients’ physical, emotional, social, and vocational needs are being met and ensuring that the clients we serve are provided the opportunity to be empowered through support provided by Community Inclusions Ltd.

This position is responsible for overseeing care plans, ensuring the implementation of them, monitoring their effectiveness, and providing support for employees, clients, and their families to ensure their success.

This position also oversees the day-to-day operations of the organization’s social enterprise, Maple House Bakery & Café, working alongside the bakery and café manager including filling in when necessary.

DUTIES:

Manage the following services including but not limited to:

• Support and advocate on behalf of persons with intellectual disability who are part of your department’s caseload.
• Case management plans implementation and reporting Individual community involvement & integration Health/nutrition, family involvement Vocational programs.
• Provide leadership to staff who work with adults with developmental disabilities.
• Regularly connect with parents, caregivers, social workers, and healthcare professionals
• Ensure that site staff understand and effectively implement programs.
• Support on-site day programming while continuously striving to increase community inclusion and participation.
• Assist in securing community involvement and providing follow-up coordination, monitoring, and support. This includes providing transportation, client scheduling, billing, lunch programs, etc.
• Attend and participate in staff meetings as required.
• Prepare monthly, quarterly and annual reports for internal and external reporting purposes.
• Ensures activities and services are carried out within budgetary guidelines.
• Monitoring and recording staff time sheets, sick leaves, vacation, mileage claims, financial deposits, approving and submitting payroll and mileage, etc.   
• Monitor and record client attendance, training allowances, etc.
• Maintain staff files, client files, proper records of long-distance calls, petty cash expenditures, and other on-site administrative duties.
• Completing performance reviews with staff.

Bakery & Café Responsibilities:

• Assisting the bakery and café manager in the day-to-day duties and responsibilities
• Filling in when necessary, working cash, prepping, and maintaining good customer service.
• Assisting in inventory and ordering supplies
• Attending meetings and assisting in hiring.
• Completing weekly, monthly, and annual documentation relevant to the operations.
• Assisting in the training of staff 

Required Knowledge, Skills, and Abilities

• Ability to prepare accurate and comprehensive written reports.
• Demonstrated ability to develop strong collaborative relationships, work effectively as part of a team, use good judgment, manage conflicts constructively, work with a high degree of independence, and be accountable for results.
• Demonstrated proficiency in planning work and organizing its completion, working under pressure, coping with distractions, and adapting to changing circumstances. Ability to deal with regular, routine tasks with limited supervision.
• Demonstrated ability to develop supportive relationships with a range of individuals, and to be sensitive and understanding of their social realities and lifestyles.

Qualifications, Education, and Experience

• Certification in human services or a related discipline, combined with two (2) years of recent experience working in programs with vulnerable adults, and their families/caregivers, preferably in residential, community care, licensed, or foster home settings.
• Managerial experience may be considered as an asset.
• Understanding of the social enterprise, the Maple House Bakery & Café would be an asset.
• An equivalent combination of education(s) and experience may be considered.
• Demonstrated proficiency in Microsoft Office, Excel, and Outlook.

REQUIREMENTS:

Provide a satisfactory Criminal Vulnerable Sector Check.
A valid Driver’s License and a suitable driver’s abstract obtained from the Department of Motor Vehicles.
Two-million-dollar liability insurance.
CPR and First Aid Certifications.
Food and Safety Certifications
Flexible work schedule based on 37.5 working hours per week. Hours to be determined by the Employer. Some weekends and evenings may apply depending on the operational needs.

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