Transport Operator

Job Description:

Island EMS (IEMS), a subsidiary of Medavie Health Services (MHS), is responsible for the optimal operation and management of an integrated, service-led primary health care organization including Medacom Atlantic and the PEI Mobile Mental Health Program.  At IEMS, we believe people are the biggest drivers of our success and we are excited to continue building a healthier Prince Edward Island together. IEMS is looking for Casual Transport Operators who are committed to the delivery of innovative health care, safety, and communications solutions.

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.

Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country. Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

Medavie Health Services is part of Medavie, a health solutions partner. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the wellbeing of all Canadians. We are proud to invest in communities to help address some of Canada’s most pressing health care challenges.

Role:

We are currently searching for highly motivated and qualified Transport Operators.  In this position, you will be specifically focused on the safe operation of an IEMS vehicle to assist in transporting clients and patients daily. Reporting to the Operations Manager, the Transport Operator will constantly monitor clients, patients, and exercise a great deal of tact, diplomacy, and customer service. This position will be responsible for providing first aid services, should the situation arise.

In this role, you will be responsible for:

• Safe and prudent operation of IEMS vehicle.
• Supporting and assisting clients /patients while placing in or removing from the vehicle.
• Safely moving patients from bed to stretcher/wheelchair or while moving on stretcher or wheelchair.
• Interacting professionally at all times with employees of IEMS and stakeholders.
• Operating all system and company vehicles in accordance with Prince Edward Island laws as well as all applicable Policies and Procedures and Safe Work Practices of IEMS.
• Completing all work-related documentation required by management within required time frames.
• Maintaining on-going cleanliness of vehicle, station, and/or premises during scheduled shift.
• Practicing good hygiene and demonstrating socially accepted customer service skills when interacting with clients, family members, other emergency services, colleagues and with the general public.
• Displaying decision-making capability and taking initiative as needed.
• Operating of communications equipment and interacting with Medical Communication Centre, as needed.
• Practicing effective infection control measures including the use of personal protective equipment.
• Checking and visually inspecting vehicle daily and for pre-trip awareness.
• Operating vehicle and practicing defensive driving techniques while following traffic laws at all times.
• Assessing and monitoring vehicle operating conditions, and report issues.
• Monitoring passengers to ensure their safety and contacting the Medical Communications Centre for assistance as needed.
• Maintaining a high degree of discretion and confidentiality as transport of any client/passenger using this service falls within our Privacy mandate.
• Performing other such similar, comparable or related duties required or assigned.
• Providing medical assistance as required under the direction of the paramedic they will be assigned with.

As the ideal candidate for this position, you:

• Possess a high school diploma or equivalent.
• Posses a valid Class 4 driver’s license with the province of Prince Edward Island (or equivalent) or willing to obtain prior to hire date.
• Must have a safe driving record/ driver’s abstract.
• Will be required to provide a criminal record check including a vulnerable sector check.
  • Have additional courses centering around driver education would be considered an asset.
• Current BLS qualification including AED or willing to complete training prior to start. Willing to take additional training.
• Have experience transporting clients, larger vehicles is considered an asset.
• Possess a Medical First Responder or Advanced First Aid training is considered an asset.
• Are required to pass a physical abilities test prior to employment for lifting and moving patients.
• Have excellent customer service and communication skills.
• Have the ability to conduct yourself in a safe and prudent manner at all times.
• Use good judgement, decision making and problem solving when managing daily developments.
• Have strong interpersonal skills to build good working relationships with internal and external partners to achieve common goals.
• Have a positive attitude, excellent time management, task planning and prioritization skills.
• Possess the ability and commitment to handle confidentiality and sensitive issues with tact and discretion.
• Demonstrate ability to work independently and with others to achieve company goals.
• Ability to follow directions assigned by the attending paramedic.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please send your resume with cover letter to hr@islandems.ca  Please include the competition number #2301 in the file name along with your first and last name.

Competition closes June 16th, 2023.

Salary for this position is $21.00 per hour.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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