IT Support Specialist – OJT

Job Description:

IT Support Specialist – OJT Student Position

Murphy’s Pharmacies 

Please note: This is a temporary full-time position for On-The-Job (OJT) students for the summer of 2023 (12-16 weeks).

As an IT Support specialist, your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment, to ensure optimal performance so that end users can maintain a high level of productivity.

·        Installing, configuring and maintaining computer hardware, software, systems, phones, printers, debit machines and scanners

·        Logging and processing support calls and emails (incidents and service requests)

·        Investigating, diagnosing and solving computer software and hardware issues

·        Planning and undertaking scheduled maintenance upgrades

·        Maintaining records of hardware assets and software licenses

·        Training new and existing users on various components and systems

·        Primary system supported include Windows 10/11 Computers, Microsoft 365, Windows 2016+ Servers, Ring Central (VOIP), Kroll Pharmacy Management, Autostar POS.

Our ideal candidate will have:

·        Knowledge or experience in providing technical support such as tracking and documenting issues via a helpdesk ticketing system.  Including remote support.

·        Knowledge or experience setting up, supporting and maintaining computer systems

·        Knowledge or experience working with Microsoft 365 and MS Teams

·        Knowledge or experience working with Windows Server 2016 or greater.

·        Excellent problem-solving and troubleshooting skills.

·        Ability to analyze systems hardware and software problems, provide, recommend and/or implement solutions in a timely manner

·        Demonstrated aptitude for being innovative and learning new technologies

·        Ability to effectively communicate in English, both verbally and in writing

·        Ability to manage time effectively, maintain schedules to meet deadlines, prioritize conflicting priorities, and work well within a team environment.

·        Ability to lift 50lbs on occasion; regularly 25 Lbs.

·        Valid PEI Drivers license.

Additional Assets:

·        Experience with Amazon AWS or Microsoft Azure

·        Experience with Active Directory

·        Certifications such as Comptia A+, Network+, Cloud+, CCNA, MCSA/MCSE, ITIL

Sound Interesting? Here’s What to Do Next….

If this sounds like you, and you’re interested in learning more about the role we’d love to hear from you!
Please submit your resume and cover letter by clicking the APPLY button.
In closing, thank you for taking the time to learn about this opportunity, and for considering us in your career journey. We wish you all the best and appreciate your interest in joining our team!