Excel Accounting Services Inc
Job Summary:
Job Description:
General Summary
The Assistant Manager manages overall store operations and the achievement of company goals and directives.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Work with Store Manager on all aspects of running the store.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that price changes and label updates are completed timely and accurately.
• Maintain inventory accuracy at all times by cycle counting
• Perform all other duties as assigned.
Inventory & Merchandising
• Assist receiving to ensure it is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Leadership
• Manage all aspects of store operations in the absence of the Store Manager.
• Lead by example; be approachable by all associates and customers.
• Communicate any merchandising, cost control or sales idea to the Store Manager for follow up.
Other Essential Requirements
• Familiar with basic Windows computer operations.
• Possess good organizational skills.
Education
High School or GED equivalent.
Experience
Previous retail management experience preferred. Hardware experience preferred.
Physical Demands
Standing, walking, lifting (up to 50lbs).