Senior Operations Manager

Job Description:

The Senior Operations Manager of Smart Start (Early Years Programs) & Smart Play (School Age Programs) provides oversight, coordination, direct supervision and support to Directors of the Smart Start Programs as well as the Manager of the Smart Play Programs. Through inspired leadership, this person is responsible for ensuring the effective and efficient delivery of high quality Smart Start & Smart Play Programs.

Specific Responsibilities:

1. Operations:

•  Provide leadership to Directors and Smart Play Manager to ensure the provision of high quality programs that support the overall development of children and their families;
• Participate in the identification and development of operational policies that may be required for Smart Start & Smart Play Programs;
• Ensure the completion of the Early Years Evaluation, Program Observation Tool, ECCERS, ITERS and other assessments as required and set out by CHANCES;
• Ensure that Smart Start &  Smart Play are fully integrated into the existing continuum of CHANCES programs;
• Contribute to the development of operational plans for the Smart Start & Smart Play Programs;
• Be proactive in identifying program needs and potential challenges and opportunities;
• Contribute to a healthy work environment by utilizing a positive, strength based team approach that respects and supports the organizational culture.

2.  Staff Supervision and Support:

• Build a strength based and supportive supervisory relationship with staff for whom you have responsibility;
• Promote and support a work culture that encourages excellent performance and high morale;
• Provide direct supervision and support to the Directors of Smart Start & the Manager of Smart Play programs including communicating work expectations,  monitoring, conducting performance enhancements;
• Ensure that all human resource policies outlined in the CHANCES Employee  Handbook are followed, including the progressive disciplinary policies;
• Identify training needs of the staff for whom you are responsible and seek training opportunities to meet the professional development needs of staff;
• Secure training that is essential for Smart Start & Smart Play staff such as CPR and other training that is appropriate as required;
• Assist Human Resource management with the recruitment, screening, selection, orientation and training of staff.
• Participate as required as a member of internal sub-committees that support co-workers and the overall work of CHANCES, such as the training committee.

3. Research & Evaluation

• Oversee, coordinate and support research and evaluation initiatives related to the Smart Start and Smart Play programs;
• Provide oversight and coordination of Smart Start & Smart Play Program Reviews as required;
• Ensure effective data collection mechanisms are in place to support evaluation and program monitoring so that data can be provided in a timely manner as required.

4. Job Requirements:

• 5 years experience in the early learning field; including experience in an Early Years Director role.