Bilingual Contract Billing Specialist

Job Description:

Our company is looking for a talented Service Contract Specialist to join our dynamic operations team. You will perform a range of duties including contract management for both of our US and Canada companies. You will also provide support to the Operations Administration Manager. If you are a quality conscious team player, who cares about customer satisfaction, and enjoys a challenging and rewarding company atmosphere, then you are a perfect fit for our team.

Essential Responsibilities

Contract management in a central repository
Maintain contractual commitments in our field service management system
Ensure contractual obligations are being met
Prepare and maintain monthly contractual service invoices, including new agreements
Automate contract administration processes
Assist in contract preparation between the company and potential customers, ensure completion
Handle contract cancellations/terminations
Identify breach of contracts in a timely manner and escalate accordingly
Research regulations to guarantee contracts are updated and in compliance with laws
Coordinate with clients to guarantee terms of contracts are fulfilled in compliance with the contract terms and regulations
Ensure both paper and electronic records are kept and orderly
Assist in RFP response process
Work closely with the accounting department to ensure accuracy of revenue for financial reporting
Qualifications

College degree preferred
Minimum of 3 years’ experience with service agreements and service management systems
Fluency in English and French
Other Competencies

Self-starter, able to work independently
Excellent oral and written communication skills
In-depth knowledge of contract agreements and legal terminology
Excellent negotiation and interpersonal skills
Ability to resolve customer complaints and concerns
Must be able to work from complex and detailed documentation and/or verbal and written instructions depending on situation
Strong computer skills. Comfortable with Microsoft office and cloud-based computing programs
Must be reliable, have good initiative, committed, and quality focused
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
Ability to effectively handle multiple priorities, organize workload, and meet tight deadlines
Ability to work in a team-based environment and achieve common goals
Demonstrate excellent attention to detail
The ability to act responsibly and ethically when working with sensitive information, whether its information for the company or for individuals
Enjoys working with customer and company personnel
Enjoys working on process improvements, automation, and efficiency improvements
Ability to understand and modify contracts
Physical Demands

Must be able to remain in a stationary position 80% of shift
Frequently, will move about inside the office to access files, office machinery, etc.
Must be able to view documents, spreadsheets, etc.
Must be able to lift and move any files weighting up to 5 kg
Constantly works in indoor office environment
Mental Demands

Must be able to prioritize workload
Must be able to pay attention to detail
Must be able to multitask with various ongoing projects
Must be able to identify mistakes on documents, spreadsheets, etc.