General Manager

Job Description:

Career Opportunity

“The Willows” Community Seniors Cooperative Ltd.

Location: O’Leary, Prince Edward Island

The Willows is a new 50 room Community Care Assisted Living Facility that is being developed by the Community Seniors Cooperative.  The Board of Directors is currently seeking a Manager for the facility who will have the ability to be involved in the development of the Willows from the construction phase through to actual daily operations.

This is a very exciting opportunity to work with the Board of Directors and our community towards this ambitious goal.  The Willows is a cooperative and as such will operate based on “cooperative principles” while respecting each resident’s right to self determination and happiness.

The ideal Applicant will possess:

• A passion for working at the community level
• An appreciation for working with a not for profit Board of Directors
• An understanding of the needs of those who require housing as a result of physical and/or mental ability and a commitment to “The Resident Bill of Rights”
• A proven ability to network with like organizations towards common goals
• Experience in leading teams of people in a complex working environment
• Demonstrated ability in bringing together multidisciplinary teams, conflict resolutions, and developing loyalty
• All immunizations recommended and approved by Health Canada and required by the Board of Directors – this is a condition of employment.
• Proven ability to balance fiscal demands with legislated program requirements
• A desire to create a home for people that is welcoming, caring, and safe for residents while at the same time is a workplace of “first choice” for potential employees.
• A University Degree in either health care, business or hospitality management is preferred, however demonstrated equivalencies will be considered.
• Considerable experience in facility management (a minimum of 3 years)
• Extensive management experience in an environment where client satisfaction and safety are the drivers of decision making (a minimum of 5 years)
• Experience in staff recruitment at local and international levels
• A current criminal record check, access to a car and current driver’s license
• The Willows offers:
• A competitive salary and benefit package ($60000 – $70000 commensurate with qualifications)
• Flexible scheduling
• A dynamic work environment
• Partnership with Community Organizations
• Support from the Board of Directors (many of whom have healthcare experience in leadership and clinical roles)
• Interested persons can submit their applications no later than Jan. 28, 2023 to the Community Seniors Cooperative Ltd. Board of Directors at the following email address: csc.ltd.executive@gmail.com

  Please note: applications must clearly demonstrate qualifications on submission of the their application.  Only those applicants selected for interview by the Board of Directors will be contacted.  Please include references with the application submission.

General Job Description

GENERAL ACCOUNTABILITY
Cultivates a working and community living culture that is person-centred, promotes health, life-long learning, and a growth mindset that aligns with the Resident Bill of Rights. Manages operations in a sustainable fashion to support daily activities and future growth

REPORTING RELATIONSHIP
This position reports to Chair, CSCL Board of Directors.

SPECIFIC ACCOUNTABILITIES
Compliance and Policy development:

• Facilitate CSCL’s licensing applications, seek out and manage other regulatory approvals as requested and required.
• Collaborate in the development, interpretation, and implementation of all policies and procedures, ensuring a person-centered approach to supported living.
• Live and communicate this person-centered approach to staff and Board of Directors.

Must be able to respond appropriately to all federal, provincial, and municipal regulations and always ensure readiness for inspections from regulatory bodies.

Financial:

• Provides fiduciary management including developing and managing operating and capital budgets and operating cashflows.
• Review and approve all monthly invoices.
• Develop service agreements with relevant suppliers and support organizations for emergency systems, pharmacy and health supplies, food service, cleaning supplies, and other necessary items.

Communications: External:

• Manages the public image of The Willows to encourage new residents and build public support for the project.
• Foster positive community partnerships with various stakeholders to promote The Willows.

Communications: Internal

• Communicates with staff, residents and their family members, including meeting with residents or family members to resolve conflict, concerns, or complaints or discuss suggestions for improved operations.

Operations:

• Ensures safety, efficiency, and in compliance will all regulatory frameworks.
• Effectively manages all services at The Willows: supportive care, recreation, food service, maintenance, administration, environmental services, and other functional areas.
• Attends resident case management meetings as needed.
• Ensures effective operations that align with the operating philosophy of care.

Human Resources:

• Develops staff recruitment and retention strategies that make The Willows an employer of choice in the region and community care sector. This includes hiring department heads, and all required staff.
• Completes regular performance reviews with management and staff.

Quality improvement:

• Develops approaches in all functional areas to iterate and improve processes as appropriate.

JOB SPECIFICATIONS

• Knowledge of the Community Care Facility regulatory and policy environment and other pertinent laws and regulation.
• Post secondary degree in people related facility management or an equivalent combination of experience and training
• Excellent communication and interpersonal skills
• Overall management and financial capabilities
• Working independently strong, strong decision-making and problem-solving skills
• Team leadership managing a staff of over 20 people, coordinating or leading complex projects
• Working for a volunteer Board of Directors working in the non-profit environment,