Medacom Atlantic
Job Summary:
Job Description:
We are currently seeking Communication Officers for our Charlottetown dispatch base. MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services– this opportunity is for YOU!
Our organization provides a 4-6 weeks paid training program that instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. In this role, the Communications Officer reports directly to the MEDACOM Operations Manager and is responsible for the following:
Requirements:
· Grade 12 (or equivalent)
· Work experience in a similar environment is valued
· Excellent English language
· Successful candidates must provide the following, issued within the last 12 months:
o Valid CPR Level C certification
o Criminal Record Check
· Successfully complete aptitude test (Criticall)
· Successfully complete internal training (6 weeks) including:
o Standard Employment Hearing Assessment
o Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employee is responsible for maintaining certification every 2 years.
o Paid in-house classroom & OJT program
· Relevant experience is an asset, but not required
· Post-secondary education is an asset
· Bilingual is an asset
Day-to-Day Responsibilities:
· Reporting to the Operations Manager
· Answering and handling 911 calls (as per Standard Operating Procedures). This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of Medical Priority Dispatch System)
· Delivering emergency service dispatching
· Delivering high-quality customer service for all customers/patients
· Monitoring and coordinating the movement of Island EMS resources
· Booking and coordinating non-emergency ambulance transfers
· Maintain daily reporting
· Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs
· Building and maintaining strong relationships with the internal Shift Captains & Teams
· Report on internal and external service inquiries (through reporting)
· Collaborate with team members and information sharing
Skills and Attributes:
· Fluent in English
· Excellent communication
· Excellent & active listening skills
· Excellent computer proficiency
· Excellent attention to detail and documentation skills
· Critical thinking/decision making
· Ability to multi-task with little direction
· Ability to thrive in a fast-paced work environment. (the opportunity to take on a variety of calls excites and motivates you)
· In high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receive
· Collaborative
· Organized
· Possess a confident and strong telephone presence
Interpersonal Requirements:
· Strong desire to help others through public service
· Confidence in decision making
· Energetic
Working Conditions:
· Unionized environment
· As MEDACOM is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays
· Must be able to work 10-12 hour shifts
· Dress code: Uniform
o Maintaining a clean and professional appearance (uniforms are provided)
How to Apply:
If you are interested in applying for this role, please send your Resume and Cover Letter to hr@islandems.ca . Include the competition number #3303 in the files’ title, along with your first and last name.
We thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.