Lab Assistant – Medical Support Services

Job Description:

Laboratory Assistant – Medical Support Services

Term Position: Commencing ASAP to May 12, 2023 (Working 21 hours per week)

Reporting to the Program Manager of the Business, Tourism and Sport Department, the Lab Assistant provides leadership, guidance, and support to the Medical Support Services Learning Managers and students in the lab environment. The successful candidate will be responsible to:

• Provide support to Learning Managers in ways such as, but not limited to, correcting assessments, organizing/maintaining student files, providing lab support during instructional classes, participating in learning sessions, creating modified training plans, session coordination, and overseeing tests.
• Provide support to Students in ways such as, but not limited to, providing direction on where to find learning materials, help to identify College academic supports, assist with course mapping/action plans and support student program needs, as necessary.
• Partner with Learning Managers to establish and monitor lab guidelines and schedules.
• Assist with the use of program computers in the lab and maintain operation of computers, programs and software. Seek support from ITS staff as required.
• Assist Learning Managers when needed to facilitate learning and explore curriculum in areas such as, but not limited to, Computer Applications, English, and or Keyboarding.
• Provide administrative support regarding program content, scheduling, student requests, and program quality initiatives.  This may include managing College QMS documentation, assisting in administering academic alerts, participating in scheduling activities, entering grades, booking appointments, ordering supplies/resources, and placing service requests.
• Other duties as required.

Qualifications

• A Medical Support Services diploma from a recognized post-secondary educational institution is required. Three years industry experience in the medical support services field is also required.
• Exceptional written, oral and presentation skills.
• Strong organizational, leadership and research skills.
• Strong interpersonal skills with the ability to support the needs of learners and staff in a team environment.
• Ability to work with people and also independently.
• Strong computer skills and knowledge of computerized technology, office software, and experience working in a networked environment.
• Experience in a general or specialty practice with knowledge of medical transcription quality standards would be an asset.
• Experience in medical billing and scheduling software such as ICore, Practimax and OSCAR would be an asset.

Equal opportunity will be given to applicants of diverse backgrounds, Holland College welcomes applications from individuals with marginalized identities and accommodations are available on request for candidates taking part in all aspects of the selection process. In accordance with Canadian immigration requirements, all qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. In keeping with the terms and provisions of the College’s various employment and collective agreements, priority may be given to internal candidates.