Medical Administrative Support

Job Description:

Continuing Position commencing September 1, 2022 (37.5 HRS/Week)

Duties & Responsibilities

Reporting to the Nurse Practitioner the Medical Administrative Support will provide medical office reception and administrative support to the Health Clinic. The ideal candidate will also:

• Greet patients, answer phone calls, assist patients in acquiring appropriate services.
• Act as initial point of contact with patients and family members.
• Book appointments, send out and collect questionnaires in advance of appointments and send appointment reminders.
• Respond to inquiries and maintain positive communications with outside agencies and stakeholders such as Health PEI, pharmacies, specialist services and hospitals.
• Maintain discretion, confidentiality of information, and continuity of service for all clients.
• Maintain medical inventory and order office and clinic supplies and equipment.
• Prepare and maintain electronic/paper charts as required.
• Prepare billing sheets and charts for the following day: prepare diagnostic reports.
• Monitor and respond to Health Clinic emails.
• Enter data in booking system and maintain records of all patient interactions.
• Collect and document usage statistics such as number and type of visits.
• Prepare end of semester summaries/presentations of clinic usage and statistics.
• Maintain records of results/attendance of testing clinics.
• Liaise with programs regarding any special health care needs.
• Other related duties as required.

Qualifications

• Successful completion of a post-secondary program in medical support services or office administration with two years recent related experience.
• Experience with medical/health terminology.
• Proficiency in Microsoft Word, Excel, Teams, and other office related software.
• Strong interpersonal, communication and organizational skills.
• Demonstrated ability to problem solve in a fast-paced environment.
• Demonstrated superior customer service orientation and attention to detail.
• Demonstrated ability to work cooperatively with other team members and contribute positively to team dynamics.
• Ability to maintain confidentiality and discretion.
• Willingness to work flexible hours.
• Knowledge of Holland College policies and procedures would be considered an asset.

Equal opportunity will be given to applicants of diverse backgrounds, Holland College welcomes applications from individuals with marginalized identities and accommodations are available on request for candidates taking part in all aspects of the selection process. In accordance with Canadian immigration requirements, all qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. In keeping with the terms and provisions of the College’s various employment and collective agreements, priority may be given to internal candidates.