Communications Officer (911 Dispatch Officer)

Job Description:

Term: Casual

Full-Time Opportunities Available!

Organization: MEDACOM Atlantic

Location: Charlottetown, PEI

Posting Date: July 1st ,2022

Working Conditions:

• Unionized environment
• This is a 24hr emergency service; the successful applicant is expected to work days, evenings, nights and weekends, and holidays
• Must be able to work 10-12 hour shifts
• Dress code: Uniform (uniforms are provided by Employer)
• Maintaining a clean and professional appearance

Requirements:

• Grade 12 (or equivalent)
• Work experience in a similar environment is valued
• Excellent English language
• Excellent computer proficiency
• Successful candidates must provide the following, issued within the last 12 months:
  • • Valid CPR Level C certification
    • Criminal Record Check
• Successfully complete aptitude test (Criticall)
• Successfully complete internal training (6 weeks) including:
  • Standard Employment Hearing Assessment
  • Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employee is responsible for maintaining certification every 2 years
  • Paid in-house classroom & OJT program
• Additional post-secondary education is an asset
• Bilingual is an asset

Day-to-Day Responsibilities:

• Reporting to the Operations Manager
• Answering and handling 911 calls (as per Standard Operating Procedures). This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of Medical Priority Dispatch System)
• Delivering emergency service dispatching
• Delivering high-quality customer service for all customers/patients
• Monitoring and coordinating the movement of Island EMS resources
• Booking and coordinating non-emergency ambulance transfers
• Maintain daily reporting
• Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs
• Building and maintaining strong relationships with the internal Shift Captains & Teams
• Report on internal and external service inquiries (through reporting)
• Collaborate with team members
• Information sharing

Skills and Attributes:

• Fluent in English
• Excellent communication
• Active listening skills
• Excellent computer proficiency
• Attention to detail and documentation skills
• Critical thinking/decision making
• Ability to multi-task with little direction
• Ability to thrive in a fast-paced work environment. (the opportunity to take on a variety of calls excites and motivates you)
• In high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receive
• Collaborative
• Organized
• Possess a confident and strong telephone presence
• Please contact us for more details

How to Apply:

Please send your Resume and Cover Letter to hr@islandems.ca. Include the competition number #3304 in the files’ title, along with your first and last name.

Competition closes July 31st , 2022.

We thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.