Case Coordinator

Job Description:

1 Year Temporary Position (with possibility of extension) Reporting to the Manager, Work Disability Prevention & Long Term Benefits the Case Coordinator utilizes a client centered approach in managing claims of workers who are work disabled due to a workplace injury.  The Case Coordinator works with employers, injured workers and health care providers to assist in achieving a safe and timely return to work using an established work disability prevention model.  The Case Coordinator coordinates the activities of internal and external resources, in planning and executing recovery and return to work.  The Case Coordinator interprets and applies Workers Compensation Board legislation, policies and procedures.

Duties include:

• developing detailed case plans for injured workers based on best practice;
• coordinating a team effort towards a goal oriented recovery that prevents unnecessary work disability, based on established benchmarks;
• applying legislation and policy in relation to determining entitlement to benefits and services and the extent of WCB’s responsibility on claims;
• communicating with workers, employers, and other stakeholders in a timely manner and in a variety of ways;
• coordinating access to appropriate services for injured workers;
• providing clients with information on Board programs and services, policy and legislation, and ensuring that processes are clear and understood;
• ensuring claim files are up to date, summarized and complete, and ensuring that documentation of reasoned decisions,  including rationale to support weighing of evidence is on file;
• adhering to established case management standards;
• collaborating with the management team in the development and revision of Workplace Services policies and procedures, and plans for the Workplace Services Division;
• working together and actively participating in service improvement initiatives.

Minimum Qualifications:

• Applicants must possess a Post-Secondary Degree (Preferably in Health Care, Social Science, or Disability Management).
• A Disability Management Certificate will be an asset.
• Must have considerable experience performing medium or complex case management in a decision-making capacity in-patient care, social service, health care, insurance, disability case management or related environment.
• Experience in a client centered team environment with responsibility for interpreting legislation is preferred.
• Ability to compose clear and concise communication materials, this requires superior grammatical and analytical skills.
• A sound knowledge of medical terminology and an ability to interpret medical reports.
• Applicants must have a proven ability to do mathematical calculations to determine wage loss benefits.
• Superior interpersonal skills with an ability to communicate effectively.

Demonstrated equivalencies will be considered and must be articulated in the application process. Bilingual in both French and English would be considered an asset. A satisfactory criminal records check and vulnerable sector check is required for this position.