Ice Cream Bar Manager

Job Description:

Position Summary

The Ice Cream Bar Manager is responsible for the day-to-day operation of a busy, casual ice cream bar, ensuring fast, friendly service, consistent product quality, and a positive guest experience. This role requires strong hands-on leadership, the ability to manage high volumes during peak tourism periods, and effective supervision of a largely casual and student workforce.

REPORTS TO:

Director, Folk Food Group

Key Responsibilities

• Oversee daily ice cream bar operations including opening, closing, and peak-hour service
• Ensure consistent product quality, portion control, and presentation
• Maintain a clean, welcoming, and well-organized service area
• Manage guest interactions and resolve concerns quickly and professionally
• Monitor line flow and service speed during high-volume periods
• Assist with Hiring
• Train and supervise ice cream bar staff
• Schedule staff based on weather, volume, and tourism demand
• Provide on-the-floor coaching and feedback
• Ensure company policies and service standards are being met
• Address attendance, performance, and conduct issues in a timely and respectful manner
• Inventory, Cash & Product Management
• Manage daily inventory including ice cream stock, cones, toppings, and supplies
• Monitor product rotation and freezer organization
• Minimize waste and product loss
• Ensure proper cash handling, POS procedures, and daily reconciliations
• Complete daily checklists and basic reporting as required
• Ensure compliance with:
• PEI food safety and sanitation standards
• Public Health requirements
• Workplace health and safety practices
• Maintain cleanliness of freezers, prep areas, and service counters
• Ensure staff always follow hygiene and food-handling procedures

Qualifications & Experience

• Previous experience in food service or quick-service management preferred
• Experience supervising youth, students, or casual staff is an asset
• Strong customer service and communication skills
• Ability to work efficiently in a fast-paced, high-volume environment
• Comfortable working flexible hours including evenings, weekends, and holidays
• Food Safety Certification (or willingness to obtain)

Folk Food Group is an equal opportunity employer. We wish to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Tagged as: 60030